--- title: "Provision of Customer Insight/Feedback Tool" ocid: "ocds-h6vhtk-050291" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050291" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050291.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050291.json" source: "Find A Tender Service" current_stage: "Award" buyer: "TOGETHER HOUSING ASSOCIATION LIMITED" published: "2026-05-01" --- # Provision of Customer Insight/Feedback Tool Buyer: TOGETHER HOUSING ASSOCIATION LIMITED Current stage: Award OCID: ocds-h6vhtk-050291 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050291) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050291.json) ## Summary Together Housing Association Limited is seeking a product and service solution to enhance their customer insight capabilities, specifically aimed at measuring customer satisfaction through the provision of a Customer Insight/Feedback Tool. This procurement, under the open procedure method, is classified within the services sector and targets activities such as customer survey and market research services. The process has culminated in an award phase as of 1st May 2026, with the contract set to commence on 1st September 2026. The contract spans two years with options for two additional twelve-month extensions, potentially extending to four years. The primary location in question is Halifax, United Kingdom, and the communication and customer experience team is instrumental in this procurement under the Procurement Act 2023. This tender provides a significant opportunity for businesses looking to expand in the realm of customer feedback tools, especially those with robust solutions for capturing and analyzing customer satisfaction data in both simple and complex interactions. The open tender process, which attracted five final stage bids, is conducive for large-scale suppliers like Customer Sure Limited, with a focus on comprehensive feedback mechanisms. The procurement is ideal for businesses equipped to handle extensive data analysis and reporting, as it involves substantial engagement with multiple resident services, thus offering growth avenues in customer experience management. ## Notice Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods. ### Lot Information Lot 1 Renewal: Two x 12 Months Optional Extension Periods. ### Planning Information At this stage, THA are seeking responses to our engagement questionnaire. Suppliers should email 'thg.procurement@togetherhousing.co.uk' expressing their interest in this market engagement process in order to receive a copy of the questionnaires for completion. The deadline date for submission of questionnaire responses is 16th May 2025. Completed questionnaires should be submitted to 'thg.procurement@togetherhousing.co.uk'. THA may conduct meetings following the receipt of questionnaire responses and may also host market engagement sessions, such as webinars or supplier days. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/040720-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 1 May 2026 | | Submission deadline | 27 Mar 2026 | | Future notice date | 30 Jan 2026 | | Award date | 30 Apr 2026 | | Contract period | 31 Aug 2026 - 31 Aug 2028 | | Recurrence | 2030-02-25 | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £400,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Pending | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TOGETHER HOUSING ASSOCIATION LIMITED | | Locality | HALIFAX | | Post town | Halifax | | Postcode | HX1 2EB | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE44 Calderdale and Kirklees | | Local authority | Calderdale | | Electoral ward | Town | | Westminster constituency | Halifax | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | CUSTOMER SURE | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79300000 - Market and economic research; polling and statistics - 79342310 - Customer survey services - 79342311 - Customer satisfaction survey ## Release History - 1 May 2026 at 15:47 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/040720-2026 - 26 Feb 2026 at 13:27 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017322-2026 - 14 Apr 2025 at 13:25 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/014984-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/040720-2026 1st May 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/017322-2026 26th February 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/014984-2025 14th April 2025 - Preliminary market engagement notice on Find a Tender - https://in-tendhost.co.uk/together-housing/aspx/Home To view all tender documents associated with this procurements please register as a supplier to the In-tend procurement portal using the above web address and express an interest in the project. ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050291. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050291.json.