---
title: "Digital Delivery Partner"
ocid: "ocds-h6vhtk-0502e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0502e0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0502e0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0502e0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HM REVENUE & CUSTOMS"
published: "2025-10-16"
---

# Digital Delivery Partner

Buyer: HM REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-h6vhtk-0502e0

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## Summary

HM Revenue & Customs (HMRC) has awarded the Digital Delivery Partner contract to Public Digital Limited, a London-based SME, under an open procurement method using a competitive flexible procedure. This project aims at transforming HMRC's services to operate as a 'digital first' tax and customs administration by 2029/30. The procurement falls under the business and management consultancy services industry and involves modernising technology to enhance digital customer interactions and secure IT systems. The contract was signed on 17th September 2025 and will run until 16th September 2027, with an option to extend for an additional year, potentially until September 2028. This significant undertaking is aligned with HMRC's vision to address the growing tax gap and drive transformation within the organisation.

This tender offers a substantial growth opportunity for businesses adept in digital transformation and consultancy. Companies specialising in strategic digital solutions, AI-driven innovations, and IT systems resilience stand to benefit from engaging in similar projects. The competitive flexible procedure underscores HMRC's commitment to engaging suppliers who are innovative, adaptable, and capable of delivering robust digital solutions. SMEs with expertise in embedding agile practices, fostering user-centric designs, and implementing technology-driven change are particularly well-suited to contribute and thrive in such government initiatives. By aligning their capabilities to HMRC's transformation goals, businesses can achieve significant scalability and visibility within the public sector.

## Notice

To keep pace with evolving customer, societal and economic expectations, manage the growing tax gap, and modernise its workforce and technology to be future fit and continuously improve, HMRC must execute an ambitious transformation agenda. Delivery of our five-year transformation outcomes will be a complex and significant undertaking. This will necessitate a fundamental step change in how we run and change our services in order to transform across the entire organisation and increase our flexibility for the future. By 2029/30, our vision is to operate as a digital first tax and customs administration which enables individuals and businesses to get their tax right and have greater certainty over their tax obligations. To achieve this, we need to deliver a set of outcomes through our transformation portfolio that will modernise our technology estate and ensure our IT systems remain resilient and secure, enable 80%+ of all customer interaction to be digital, bring in PS6.5bn additional tax revenue. This significant undertaking will require all parts of our organisation to be more innovative, bold and efficient in how we lead, deliver and embed change. We are looking for a strategic and delivery partner who will support, coach and help us to deliver as we: 1. Test, Critique and Embed a Service Ownership Model: Support and work with HMRC colleagues to understand the conditions for success, to develop and land our operating model and ways of working and to coach the organisation on the journey to develop user centric, adaptive and iterative services - using HMRC's current transformation challenges to implement a different approach. 2. Land iterative change effectively and efficiently: Increasing the capacity for, and quality of, change by implementing iterative improvements. 3. Increase our capability working side-by-side with HMRC colleagues to deliver agreed pieces of our backlog. 4. Implement new, AI-driven, and digital iterative ways of working: Accelerate end-to-end changes across various project sizes and complexities. 5. Upskill and educate: Ensure that leadership and teams are equipped to drive and support the transformation agenda, providing learning and skills to embrace digital and new ways of working and setting the tone for the required cultural change. 6. Provide strategic leadership support for transformation: Partner HMRC's Executive Committee and senior leadership community to institute new ways of working, and foster a culture that enables agile, innovative approaches to designing and running services to thrive. Advise and help ExCom to deliver on opportunities to address structural organisational design opportunities that would accelerate the pace of change. Provide expert strategic advice on an ad hoc basis to both the Exchequer Secretary and the Permanent Secretaries on Digital Transformation, AI and how to deliver user driven change at pace. And ultimately ensure that we deliver on our ambitious plans.

### Planning Information

HMRC held a virtual briefing event on 1st May 2025 for interested parties who responded to the planned procurement notice, providing a detailed overview of the requirements and planned process.
Interested parties were required to sign a Non-Disclosure Agreement (NDA) prior to attending the session.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/066027-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Oct 2025 |
| Submission deadline | 13 Jun 2025 |
| Future notice date | 7 May 2025 |
| Award date | 12 Aug 2025 |
| Contract period | 16 Sep 2025 - 16 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,000,000 |
| Lots value | £14,000,000 |
| Awards value | £14,000,000 |
| Contracts value | £14,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM REVENUE & CUSTOMS |
| Additional buyers | Missing |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUBLIC DIGITAL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 16 Oct 2025 at 14:57 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/066027-2025
- 29 Aug 2025 at 07:07 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/052250-2025
- 29 May 2025 at 14:12 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028526-2025
- 7 May 2025 at 10:46 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019317-2025
- 6 May 2025 at 07:39 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/018954-2025
- 14 Apr 2025 at 16:08 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/015096-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/066027-2025
  16th October 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/052250-2025
  29th August 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/028526-2025
  29th May 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/019317-2025
  7th May 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/018954-2025
  6th May 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015096-2025
  14th April 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-6361

## Notice URLs

- http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration
- http://public.digital
- http://www.kainos.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.madetech.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0502e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0502e0.json.