---
title: "Multiple and Complex Needs Support Service"
ocid: "ocds-h6vhtk-05032c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05032c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05032c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05032c.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SOUTHEND-ON-SEA CITY COUNCIL"
published: "2026-01-27"
---

# Multiple and Complex Needs Support Service

Buyer: SOUTHEND-ON-SEA CITY COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-05032c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05032c.json)

## Summary

Southend-on-Sea City Council had initially launched a procurement process for the "Multiple and Complex Needs Support Service" with an open procedure but later decided to cancel the tender, as confirmed in a notice issued on 27 January 2026. This cancellation came after a review of service delivery methods. The service aimed at supporting people with multiple and complex needs to lead healthy and independent lives. The service was classified under the health and social work services industry category, intended for delivery within Southend On Sea, Essex, and was initially in the planning stage with procurement activities scheduled to commence in April 2026. The decision to withdraw followed an internal review, culminating in the award being revoked on 13 November 2025.

This change in procurement approach presents opportunities for businesses aligned with integrated health and social care service delivery. While the contract will be managed internally by South Essex Homes, businesses offering complementary services in social care, housing management, or wrap-around support can seek collaborations with South Essex Homes. There remains potential for SMEs and VCSEs to engage in future opportunities, particularly given the light touch procurement regime and focus on integrated service delivery models. Additionally, businesses are encouraged to monitor subsequent opportunities and market engagement activities, which are pivotal for understanding future requirements and positioning themselves as potential service delivery partners.

## Notice

Southend-on-Sea City Council (the Council) may be seeking to appoint a suitably qualified organisation, to deliver an effective, outcome-focussed service which enables and empowers people with multiple and complex needs to overcome them and live healthy and independent lives on behalf of the Council. Further required detail on any related process will be made available in due course, if applicable. All information in this notice is subject to change depending upon the future defining of the Council's requirements, in relation to establishing best value. This includes, but is not limited to, the method used to procure the contract, duration of the contract and the possible extensions. This notice should have been published previously; however, due to an administrative oversight, it was not. Once the issue came to our attention, we took immediate steps to rectify the situation.

### Planning Information

The purpose of the update for this Preliminary Market Engagement Notice is to provide advance notice to the marketplace for the upcoming tender opportunity and the intention of the Council to hold a preliminary market engagement session to identify potential providers to ensure the submission of strong bids.
A market engagement questionnaire was issued in the first instance, aiming to support the design of the model of the new service. Following this period of analysis of responses, and to provide potential providers with more information about the upcoming opportunity, we are hosting an online Market Engagement session that will take place on Friday 30th May 2025 from 10:30am - 12:30pm. The session is advertised openly using this notice.
If you would like to attend, please register your interest my emailing southenddaat@southend.gov.uk with confirmation of the name, position, email address and contact details of each attendee/s.
The deadline for registration is 1pm on Thursday 29th May 2025.
Important Information
This Notice is for informational purposes only and is not a formal invitation to tender. Its aim is to enhance transparency and competition for the upcoming contract notice. All details provided here may be updated or changed in the final contract notice.
The Council reserves the right to cancel, postpone, suspend or abort this procurement at any stage. The issue of this notice in no way commits the Council to commence the procurement process.
PLEASE NOTE: Attendance at this market engagement event is optional and does not provide suppliers with an advantage in any future related procurement. Attendance also does not constitute as an intention to tender for any future related procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006877-2026 |
| Notice type | UK12 - Procurement Termination Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | 30 Sep 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Withdrawn |
| Lots status | Withdrawn |
| Awards status | Cancelled |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA CITY COUNCIL |
| Additional buyers | Missing |
| Locality | SOUTHEND ON SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6FA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | TLH31 Southend-on-Sea |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 27 Jan 2026 at 08:27 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/006877-2026
- 17 Sep 2025 at 13:18 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/057366-2025
- 16 May 2025 at 10:41 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/022144-2025
- 16 Apr 2025 at 14:40 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/015634-2025
- 15 Apr 2025 at 12:06 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/015230-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/006877-2026
  27th January 2026 - Procurement termination notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057366-2025
  17th September 2025 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/022144-2025
  16th May 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015634-2025
  16th April 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015230-2025
  15th April 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05032c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05032c.json.