--- title: "ITSM Service Renewal" ocid: "ocds-h6vhtk-0503f7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0503f7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0503f7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0503f7.json" source: "Find A Tender Service" current_stage: "Award" buyer: "LIVERPOOL CITY REGION COMBINED AUTHORITY" published: "2025-10-01" --- # ITSM Service Renewal Buyer: LIVERPOOL CITY REGION COMBINED AUTHORITY Current stage: Award OCID: ocds-h6vhtk-0503f7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0503f7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0503f7.json) ## Summary The Liverpool City Region Combined Authority, a sub-central government entity based in Liverpool, has completed the procurement process for the renewal of its ITSM service agreement. The procurement titled "ITSM Service Renewal," falls under the services category in the IT industry, specifically focusing on consulting, software development, Internet, and support services. The procurement process was conducted via an open procedure, aiming to secure a vendor for services in the UKD7 region of the United Kingdom. Initiated in April 2025, with an award period concluding in July 2025, the contract was signed on 30th September 2025 with ALEMBA LIMITED, under the procurement ID DN770620. This tender presents significant opportunities for businesses specialising in IT services, enabling them to engage in public sector projects with the potential for growth and expansion. The eligibility criteria favoured SMEs, making it an accessible opportunity for small to medium enterprises seeking to establish or strengthen their presence in the government contracting market. The contract includes a provision for an optional two-year extension, offering sustained engagement and additional revenue prospects for the selected service provider. This ensures a multi-year partnership, providing ample opportunity for innovative IT solutions development and delivery tailored to the needs of the Liverpool City Region Combined Authority. ## Notice The Liverpool City Region Combined Authority (LCRCA) holds a contract with a service provider for an ITSM service that is due for renewal in September 2025. This project aims to identify and procure a suitable solution for delivery of a future service. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/061107-2025 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Oct 2025 | | Submission deadline | 16 May 2025 | | Future notice date | Not specified | | Award date | 29 Sep 2025 | | Contract period | 29 Sep 2025 - 30 Sep 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £840,000 | | Lots value | £840,000 | | Awards value | Not specified | | Contracts value | £172,698 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | LIVERPOOL CITY REGION COMBINED AUTHORITY | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 1BP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | Waterfront South | | Westminster constituency | Liverpool Riverside | | Delivery location | TLD7 Merseyside | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ALEMBA | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 1 Oct 2025 at 06:26 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/061107-2025 - 17 Apr 2025 at 06:54 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015717-2025 - 17 Apr 2025 at 06:46 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015713-2025 - 16 Apr 2025 at 11:39 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015533-2025 - 16 Apr 2025 at 11:36 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015532-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/061107-2025 1st October 2025 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/015717-2025 17th April 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/015713-2025 17th April 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/015533-2025 16th April 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/015532-2025 16th April 2025 - Tender notice on Find a Tender ## Notice URLs - http://alemba.com - https://procontract.due-north.com/Advert?advertId=f79dc790-b81a-f011-8136-005056b64545&p=e0cc5631-4690-e511-80fb-000c29c9ba21 - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0503f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0503f7.json.