---
title: "Management of Norwich Bus Station and Park and Ride Sites"
ocid: "ocds-h6vhtk-050431"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050431"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050431.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050431.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2026-05-22"
---

# Management of Norwich Bus Station and Park and Ride Sites

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-050431

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## Summary

Norfolk County Council has successfully concluded a procurement process for the "Management of Norwich Bus Station and Park and Ride Sites" focusing on the services industry category. This tender was executed using an open, competitive flexible procedure, aiming to provide a fully managed service with a single point of responsibility for all services across the Norwich Bus Station and Park and Ride sites. The process reached the completion stage, with the contract being executed on 27 March 2026 and later countersigned by the Council on 7 April 2026. The regional focus is on various parts of the United Kingdom, including Norwich and other specified regions, with AECOM LIMITED assisting as a procuring entity. The overall project, spanning 10 years with a potential maximum extension period up to April 2036, started operations on 5 April 2026, with an estimated contract value of £10,688,808.

This procurement represents a significant opportunity for businesses with expertise in public transport and facilities management to expand their operational footprint. Companies specialising in bus station operations, facilities maintenance, and related services are well-suited to compete for similar contracts. Large-scale organisations like KONECTBUS LIMITED, which was awarded the contract, exemplify the potential for sustained business growth through collaborative engagements with public sector projects. Businesses with a proven track record in delivering high-quality service management and operational safety compliance within the transport sector can leverage such tenders to gain strategic market positions and drive long-term growth.

## Notice

The contract is for an Operator with experience of public transport to provide a fully managed service with a single point of responsibility for managing and delivering all of the specified Services they are contracted to deliver across the Norwich Bus Station site. The Operator will also be required to undertake facilities management and maintenance of the Norwich Park and Ride sites. The contract value in this notice is for the full 10 years of the contract including all options, it does not include indexation which will apply in addition. The contract was executed by the Operator on 27 March 2026 and countersigned by the Council on 7 April 2026. FTS does not permit you to enter a contract signing date that falls after the start date.

### Lot Information

Lot 1

Renewal: This contract is for an initial term of 5 years plus up to a further 5 years at the Council's discretion. The estimated value in this notice is for the full 10 years of the contract not including indexation.

### Planning Information

Market engagement was undertaken under the Public Contracts Regulations 2015. A Prior Information Notice was issued on 21 February 2025 Reference 2025/S 000-006653. Interested suppliers were instructed to register on Intend, the Council's e-procurement system. Suppliers had until noon on 3 March 2025 to express an interest.
All suppliers that expressed an interest were invited to attend one-to-one sessions and were each allocated a 45 minute slot over Teams on the 12 or 13 March 2025. 
A preliminary market consultation document was available on Intend for suppliers that expressed an interest in participating. The document set out the topics and specific questions to be covered in the 45 minute consultation sessions. The same questions were posed to all participants and were as follows:
Contract structure and scope
a. Currently the requirement for both Park and Ride site maintenance and Norwich Bus Station operation management as well as facilities management & maintenance, are all part of one contract. Is this structure attractive to the market?
b. Would any amendments to the scope of the requirement make the contract more attractive/ deliverable?
c. Are there any opportunities for making the contract more efficient whilst still meeting the objectives?
Tender Process
d. The Council is proposing to undertake a competitive flexible procedure under the Procurement Act 2023. It is anticipated that there will be a selection process, the Council will invite the top scoring suppliers (number to be defined) that have demonstrated that they meet the conditions of participation, to submit initial tenders. 
The Council would have the right to accept initial tenders in accordance with the contents of the Invitation to Submit Initial Tenders. Otherwise, the Council intends to invite the Bidders to discuss their bids and to invite revised draft final tenders from these Bidders. This will be undertaken via Teams. 
Please provide your feedback on the proposed procurement route. 
Contract Term
e. The Council is proposing a Contract commencement of 28th September 2025 with an initial term of four and a half years which would come to an end on 30th March 2030. There would be an option to extend for a further 3 years. Please provide feedback on the proposed contract term.
Terms and Conditions of Contract
f. The Council is proposing the utilisation of NEC FM Short Contract. Is this form of contract acceptable to you? If not, please state why. 
g. Are there any other forms of Contract that you would propose to be appointed under?
Lease
h. The draft lease is included with this preliminary market consultation. Please provide any feedback you may have.
Transition
i. Should you be successful in obtaining the Contract, please confirm that a transition time of 2 months is acceptable. 
Commercial
j. The Council is proposing a semi comprehensive fixed price for the Contract. Known elements will be priced. The Contractor will be responsible for repairs up to a set value. Any repairs over this will be priced using a pre agreed schedule of rates. 
Any other Comments
k. Suppliers will be invited to submit any other comments they may have on the proposed contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048271-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2026 |
| Submission deadline | 11 Aug 2025 |
| Future notice date | 13 Jun 2025 |
| Award date | 2 Feb 2026 |
| Contract period | 4 Apr 2026 - 5 Apr 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,200,000 |
| Lots value | £6,200,000 |
| Awards value | £10,688,808 |
| Contracts value | £10,688,808 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Additional buyers | AECOM LIMITED |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KONECTBUS |

## CPV Codes

### Divisions

- 63 - Supporting and auxiliary transport services; travel agencies services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 63712100 - Bus station services
- 79993000 - Building and facilities management services

## Release History

- 22 May 2026 at 16:10 - AwardUpdate - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/048271-2026
- 29 Apr 2026 at 13:16 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/039244-2026
- 16 Feb 2026 at 13:00 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/013830-2026
- 16 Jul 2025 at 09:04 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040399-2025
- 7 Jul 2025 at 15:11 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037982-2025
- 24 May 2025 at 10:19 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/027277-2025
- 16 Apr 2025 at 14:03 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/015616-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/048271-2026
  22nd May 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/039244-2026
  29th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/013830-2026
  16th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/040399-2025
  16th July 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/037982-2025
  7th July 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/027277-2025
  24th May 2025 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015616-2025
  16th April 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2785
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2786
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2787
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2788
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2789
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2790
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2791
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2792
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2793
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2794
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2795
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2796
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2797
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2798
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2799
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2800
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-16674

## Notice URLs

- http://www.aecom.com
- https://goeastanglia.co.uk/
- https://in-tendhost.co.uk/norfolkc
- https://in-tendhost.co.uk/norfolkcc
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles
- https://in-tendhost.co.uk/norfolkcc/aspx/Tenders/Current
- https://in-tendhost.co.uk/norfolkcc/aspx/Tenders/Current.ThisprocurementwillbemanagedelectronicallyviatheCouncil`se-procurementsystem.Toparticipateinthisprocurement,applicantsmustfirstberegisteredonthesystemathttps://in-tendhost.co.uk/norfolkcc.Fullinstructionsforregistrationanduseofthesystemcanbefoundathttps://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles.Onceregisteredyouwillbeabletoseetheprocurementprojectunderthe`tenders`sectionand`expressaninterest`toviewthedocumentation.IfyouencounteranydifficultieswhilstusingthesystemyoucancontacttheIn-tendsupportteambyphoning+448442728810ore-mailingsupport@in-tend.co.uk.
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050431. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050431.json.