---
title: "Provision of an Urgent Access Primary Care Service (Out of Hours, Single Point of Access and Outbreak Management) in Herefordshire and Worcestershire"
ocid: "ocds-h6vhtk-050444"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050444"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050444.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050444.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD"
published: "2026-02-05"
---

# Provision of an Urgent Access Primary Care Service (Out of Hours, Single Point of Access and Outbreak Management) in Herefordshire and Worcestershire

Buyer: NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-050444

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## Summary

The NHS Herefordshire and Worcestershire Integrated Care Board has concluded the procurement of an Urgent Access Primary Care Service (Out of Hours, Single Point of Access, and Outbreak Management) in Herefordshire and Worcestershire, UK. This contract award comes after a thorough evaluation in compliance with the Health Care Services (Provider Selection Regime) Regulations 2023. The procurement, divided into two lots, has resulted in contracts awarded to Taurus Healthcare Limited for Herefordshire and Practice Plus Group Urgent Care Limited for Worcestershire. These contracts, with lifetime values of approximately £15.2 million and £42.8 million respectively, will commence on 8th July 2026, with an initial duration of three years and options for extensions up to 2032.

For businesses, this tender offers significant opportunities to engage in the healthcare sector, specifically within the regions of Herefordshire and Worcestershire. Organisations specialising in health services and capable of providing a seamless urgent care response will find this tender valuable, particularly those meeting quality, value, and social value criteria outlined in the procurement process. The structured extension options also promise long-term engagement for businesses prepared to deliver consistent and integrated healthcare services. This tender creates a conducive environment for growth for small to medium enterprises and larger companies eager to expand their footprint in public health service provision.

## Notice

This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the Invitation to Tender for the provision of an Urgent Access Primary Care Service (Out of Hours, Single Point of Access and Outbreak Management) in the counties of Herefordshire and Worcestershire, UK.

### Lot Information

Herefordshire

This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the Invitation to Tender for the provision of an Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management). The procurement was split into two lots. Lot 1 is service provision for the county of Herefordshire, UK. This notice is an intention to award a contract under the competitive process. The contract will be for a period of 3 (three) years with the option to extend for a further 2 (two) year period, plus 1 (one) further year, subject to mutual agreement. (The total lifetime of the contract is therefore 6 (six) years.) NHS Standard Contract Terms and Conditions will apply. The anticipated contract commencement date is 08th July 2026. The approximate lifetime value of the contract for Lot 1 (Herefordshire) including the available extension periods is PS15,225,917.94. Contracts for existing GP-Led Out of Hours services in the counties of Herefordshire and Worcestershire are due to expire on 7th July 2026, therefore, the ICB has been seeking to procure a new Urgent Access Primary Care Service (to include an Out of Hours service, a contribution of clinical staff for the provision of primary care advice in the two existing Single Points of Access (SPoAs), and an Outbreak Management service) for the local resident patient population. The proposed Urgent Access Primary Care Service (SPoA, Out of Hours, and Outbreak Management) will contribute towards the following outcomes for the local resident patient population: * Improved access for patients to urgent and emergency care advice, assessments and interventions * Positive patient-reported experience, resulting from timely and informative care * Improved patient-reported ease of navigation to the most appropriate service * Effective urgent care responses that prevent unnecessary acute hospital admissions and maximise independent living, including end-of-life care at home * Effective urgent care responses that contribute to the reduction of health inequalities that people are experiencing. These services are classed as Health Care services under The Health Care Services (Provider Selection Regime) Regulations 2023 (PSR). The ICB has adopted a Competitive Process in accordance with Regulations 6(7) and 11 of the PSR Regulations. Under the PSR Regulations, the ICB was required to assess bids based on basic Selection Criteria, Five Key Criteria (as defined in Regulation 5 of the PSR), and any other elements relevant to contract award. The ICB applied the Crown Commercial Services Selection Questionnaire for the basic Selection Criteria.

Worcestershire

This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the Invitation to Tender for the provision of an Urgent Access Primary Care Service (Single Point of Access, Out of Hours, and Outbreak Management). The procurement was split into two lots. Lot 2 is service provision for the county of Worcestershire, UK. This notice is an intention to award a contract under the competitive process. The contract will be for a period of 3 (three) years with the option to extend for a further 2 (two) year period, plus 1 (one) further year, subject to mutual agreement. (The total lifetime of the contract is therefore 6 (six) years.) NHS Standard Contract Terms and Conditions will apply. The anticipated contract commencement date is 08th July 2026. The approximate lifetime value of the contract for Lot 2 (Worcestershire) including the available extension periods is PS42,805,938.00. Contracts for existing GP-Led Out of Hours services in the counties of Herefordshire and Worcestershire are due to expire on 7th July 2026, therefore, the ICB has been seeking to procure a new Urgent Access Primary Care Service (to include an Out of Hours service, a contribution of clinical staff for the provision of primary care advice in the two existing Single Points of Access (SPoAs), and an Outbreak Management service) for the local resident patient population . The proposed Urgent Access Primary Care Service (SPoA, Out of Hours, and Outbreak Management) will contribute towards the following outcomes for the local resident patient population: * Improved access for patients to urgent and emergency care advice, assessments and interventions * Positive patient-reported experience, resulting from timely and informative care * Improved patient-reported ease of navigation to the most appropriate service * Effective urgent care responses that prevent unnecessary acute hospital admissions and maximise independent living, including end-of-life care at home * Effective urgent care responses that contribute to the reduction of health inequalities that people are experiencing. These services are classed as Health Care services under The Health Care Services (Provider Selection Regime) Regulations 2023 (PSR). The ICB has adopted a Competitive Process in accordance with Regulations 6(7) and 11 of the PSR Regulations. Under the PSR Regulations, the ICB was required to assess bids based on basic Selection Criteria, Five Key Criteria (as defined in Regulation 5 of the PSR), and any other elements relevant to contract award. The ICB applied the Crown Commercial Services Selection Questionnaire for the basic Selection Criteria.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010539-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Feb 2026 |
| Submission deadline | 6 Aug 2025 |
| Future notice date | 30 Jun 2025 |
| Award date | 19 Nov 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £61,198,525 |
| Awards value | Not specified |
| Contracts value | £58,031,855 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD |
| Additional buyers | NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD (ICB) |
| Locality | WORCESTER |
| Post town | Worcester |
| Postcode | WR3 7NS |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Worcester |
| Electoral ward | Claines |
| Westminster constituency | Worcester |
| Delivery location | TLG11 Herefordshire, County of, TLG12 Worcestershire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | PRACTICE PLUS GROUP URGENT CARE; TAURUS HEALTHCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 5 Feb 2026 at 14:30 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010539-2026
- 22 Dec 2025 at 15:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/085512-2025
- 19 Jun 2025 at 10:34 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033623-2025
- 16 Apr 2025 at 14:56 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/015648-2025

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://herefordshireandworcestershire.icb.nhs.uk
- https://herefordshireandworcestershire.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050444. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050444.json.