---
title: "ITSM Ticketing System Extended"
ocid: "ocds-h6vhtk-05047b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05047b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05047b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05047b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR WARWICKSHIRE"
published: "2026-03-30"
---

# ITSM Ticketing System Extended

Buyer: THE POLICE AND CRIME COMMISSIONER FOR WARWICKSHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-05047b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05047b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05047b.json)

## Summary

The recent award notice from The Police and Crime Commissioner for Warwickshire addresses the procurement of an extended ITSM Ticketing System. The awarded contract falls within the software package and information systems industry category in the UK. This procurement was conducted using a direct and non-competitive method as the contract value was below the publishing threshold; however, the cumulative value necessitated public notification. The contract commenced on 1st April 2026 and is set to end by 30th June 2026. The incumbent provider NODE 4 LIMITED, based in Derby, continues to fulfil this role, bridging the gap until further hardware and software arrangements are established.

This procurement presents substantial opportunities for businesses specialising in IT solutions, particularly in developing and implementing ticketing systems. Companies proficient in digital support models who can align with public authorities' operating structures would find this tender appealing. Although NODE 4 LIMITED is currently the supplier, future competitive tenders for similar systems could be forthcoming as the transition to a new model is implemented. Businesses with capability in scaling large projects could benefit significantly from engaging with such public sector contracts.

## Notice

This is an AWARD notice & NOT a call for competition. The ITSM ticketing system (first notice details: Notice identifier: 2025/S 000-015745 Procurement identifier (OCID): ocds-h6vhtk-05047b) has been extended via further internal exemption processes. On each occasion the exemption approved was below the publishing threshold but the combined value is above the below threshold publication threshold and therefore this notice is to update the previous information published. Following expiry of the initial exemption further exemptions of 3 months each at PS21,630 have been approved by the authority to continue use of the existing ITSM until such a time as a new call off arrangement via the authority's hardware and software contract could be put in place. The new system was expected to go live on 1st April 2026 but delays in implementing have pushed the go live date back to further in the year and the incumbent provider's system is still required hence a further exemption to continue use up to end of June 2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029029-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Mar 2025 |
| Contract period | 31 Mar 2026 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £85,260 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR WARWICKSHIRE |
| Locality | LEEK WOOTTON |
| Post town | Coventry |
| Postcode | CV35 7QB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Warwick All Saints & Woodloes |
| Westminster constituency | Warwick and Leamington |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NODE 4 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 30 Mar 2026 at 11:09 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/029029-2026
- 17 Apr 2025 at 08:20 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/015745-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/029029-2026
  30th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015745-2025
  17th April 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.node4.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05047b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05047b.json.