---
title: "Renewal of Customer Relationship Management System"
ocid: "ocds-h6vhtk-0504aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0504aa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0504aa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0504aa.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NPL MANAGEMENT LIMITED"
published: "2025-05-15"
---

# Renewal of Customer Relationship Management System

Buyer: NPL MANAGEMENT LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0504aa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0504aa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0504aa.json)

## Summary

The procurement process for the "Renewal of Customer Relationship Management System" was conducted by NPL Management Limited, a public undertaking located in Teddington, United Kingdom. This contract, awarded under the services category, involves the direct procurement method for a two-year extension of the existing Salesforce CRM system. The necessity for a direct award arose due to the system's integration into NPL's operations. The contract was signed on 1 May 2025 and spans from 2 May 2025 to 3 May 2027, covering various regions across the UK. This renewed contract was documented as complete on 15 May 2025, with a total contract value of GBP 364,032.

This tender presents significant opportunities for businesses specialising in software package and IT services, particularly in consulting, software development, and support. Firms capable of providing complementary IT services or innovative enhancements to existing CRM solutions would be well-suited to capitalise on this partnership. Given that the procurement process involved large-scale service provision and direct award procurement, businesses with a track record of delivering substantial IT solutions and maintaining seamless integration with existing systems are positioned favourably for future similar contracts.

## Notice

Renewal of Customer Relationship Management system for two years.

### Procurement Information

The Salesforce system is embedded in NPL workings. At this stage it would not make sense to move to another system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021869-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Apr 2025 |
| Contract period | 1 May 2025 - 3 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £364,032 |
| Contracts value | £364,032 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NPL MANAGEMENT LIMITED |
| Locality | TEDDINGTON |
| Post town | Twickenham |
| Postcode | TW11 0LW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Teddington |
| Westminster constituency | Twickenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 May 2025 at 14:36 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/021869-2025
- 17 Apr 2025 at 10:28 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/015835-2025
- 17 Apr 2025 at 10:20 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/015829-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/021869-2025
  15th May 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015835-2025
  17th April 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015829-2025
  17th April 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.npl.co.uk
- http://www.salesforce.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0504aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0504aa.json.