--- title: "Knowledge Management System - Oracle" ocid: "ocds-h6vhtk-0504de" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0504de" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0504de.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0504de.json" source: "Find A Tender Service" current_stage: "Award" buyer: "THE OPEN UNIVERSITY" published: "2025-05-16" --- # Knowledge Management System - Oracle Buyer: THE OPEN UNIVERSITY Current stage: Award OCID: ocds-h6vhtk-0504de [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0504de) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0504de.json) ## Summary The Open University, a sub-central government public authority in Milton Keynes, has completed a direct award procurement process for the renewal of software licenses for the Oracle RightNow Knowledge Management System. The procurement process, titled "Knowledge Management System - Oracle," falls under the category of software package and information systems and was conducted in the United Kingdom. The contract was awarded to Oracle Corporation UK Limited, located in Reading, due to the supplier's exclusive rights to the Oracle KMS software, which is embedded within the university's existing infrastructure. The contract was signed on 15th May 2025, with an active period from 21st May 2025 to 20th May 2027, and includes an optional extension for up to an additional two years. This procurement offers significant growth opportunities for businesses specialising in software and technology services, particularly those capable of providing support and integration services for Oracle products. Large-scale vendors, particularly those with expertise in knowledge management systems or those holding unique technological solutions, may find advantageous opportunities in similar future tenders. The decision by The Open University to choose a direct award route highlights the necessity for exclusivity in rights or unique software capabilities, underlining the importance for businesses to establish strong intellectual property or exclusive service offerings to compete effectively in similar procurement processes. ## Notice Renewal of software licenses for the Oracle RightNow Knowledge Management System which is an existing and embedded software package. ### Procurement Information 1 The following conditions are met in relation to the public contract- (a) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and (b) there are no reasonable alternatives to those goods, services or works. Oracle KMS is an embedded system which the university is not currently in a position to move away from. RM6285 Back Office Software 2 CCS Framework was considered, but the value of the contract does not meet the PS5m value threshold for Lot 1 and Oracle are not available under Lot 2. An over-threshold direct award was identified as the most appropriate route to market to comply with PA23. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/022340-2025 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Direct | | Procurement method details | Direct award | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 16 May 2025 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 17 Apr 2025 | | Contract period | 20 May 2025 - 20 May 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £445,000 | | Contracts value | £445,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE OPEN UNIVERSITY | | Locality | MILTON KEYNES | | Post town | Milton Keynes | | Postcode | MK7 6AA | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ12 Milton Keynes | | Local authority | Milton Keynes | | Electoral ward | Monkston | | Westminster constituency | Milton Keynes Central | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ORACLE | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 16 May 2025 at 14:41 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/022340-2025 - 2 May 2025 at 15:54 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/018903-2025 - 17 Apr 2025 at 12:45 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/015918-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/022340-2025 16th May 2025 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/018903-2025 2nd May 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/015918-2025 17th April 2025 - Transparency notice on Find a Tender ## Notice URLs - http://www.oracle.com/uk - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0504de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0504de.json.