--- title: "WBS Customer Relationship Management System" ocid: "ocds-h6vhtk-050543" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050543" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050543.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050543.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "UNIVERSITY OF WARWICK" published: "2025-04-17" --- # WBS Customer Relationship Management System Buyer: UNIVERSITY OF WARWICK Current stage: Tender OCID: ocds-h6vhtk-050543 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050543) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050543.json) ## Summary The University of Warwick has issued a tender for a full-featured modern Customer Relationship Management (CRM) system to support Warwick Business School's marketing, recruitment, and admissions functions for its MBA and Executive Education programmes. The procurement is in the tender stage, with the submission deadline set for 15th May 2025 at 12:00pm. The anticipated contract start date is 11th August 2025, with a duration of three years and an option for two one-year extensions thereafter. The total value of the contract is estimated at £320,000, and the procurement follows an open procedure under the Goods category, specifically targeting Administration software packages. The University of Warwick is located in Coventry, United Kingdom. This tender represents a valuable opportunity for software development firms specialising in CRM systems and educational software packages to secure a substantial contract and establish a strong partnership with a prestigious educational institution. Businesses adept at providing robust, scalable CRM solutions that include functionalities such as admissions portals and core CRM systems will be well-suited for this tender. With the contract permitting electronic ordering and payment, and renewal options available, this project can offer sustained business growth and long-term collaboration prospects for the successful bidder. ## Notice The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School's MBA and Executive Education programmes. The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick).The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) or the Procurement Act 2023 and associated Procurement Regulations 2024 (and as may be amended from time to time) and its procurement activities are not sub ### Lot Information Lot 1 The University of Warwick has a requirement to purchase a full featured modern Customer Relationship Management (CRM) system to support the marketing, recruitment and admissions functions for Warwick Business School's MBA and Executive Education programmes. The University will require Initial Phase completed by as soon as possible after appointment, for active use by 1st March 2026. Initial Phase would include Minimum Viable Product (MVP), maintaining existing functionality and the provision of a robust admissions portal and Core CRM system. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick). Renewal: The initial contract duration will be 3 years; the University reserves the right to extend this contract on an annual basis for an additional 2 years thereafter. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/016078-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Apr 2025 | | Submission deadline | 15 May 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 10 Aug 2025 - 10 Aug 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £320,000 | | Lots value | £320,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF WARWICK | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV4 7JJ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | Wainbody | | Westminster constituency | Coventry South | | Delivery location | TLG33 Coventry | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48190000 - Educational software package - 48219300 - Administration software package - 48510000 - Communication software package ## Release History - 17 Apr 2025 at 21:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016078-2025 ## Notice URLs - https://in-tendhost.co.uk/universityofwarwick - https://in-tendhost.co.uk/universityofwarwick).The - https://in-tendhost.co.uk/universityofwarwick/aspx/Home - https://warwick.ac.uk/insite/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050543. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050543.json.