---
title: "Energy Comapny Customer Relation Management System (CRM)"
ocid: "ocds-h6vhtk-050591"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050591"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050591.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050591.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "GATESHEAD BOROUGH COUNCIL"
published: "2025-04-22"
---

# Energy Comapny Customer Relation Management System (CRM)

Buyer: GATESHEAD BOROUGH COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-050591

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050591)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050591.json)

## Summary

Gateshead Borough Council is in the planning stage of a public procurement process for an Energy Company Customer Relation Management System (CRM) on behalf of the Gateshead Energy Company. This procurement process aims to implement a scalable cloud-based CRM system to enhance customer engagement with an expanding network under new Heat Network Regulations. The procurement falls under the services category and is relevant to the system management software industry. The contract period is scheduled from 1st August 2025 to 31st July 2026, with associated activities in the UK region. Potential suppliers must note that preliminary engagement is open until 6th May 2025, and interested parties are encouraged to register on the NEPO portal for further details.

This tender provides a significant opportunity for businesses specialising in cloud-based CRM systems and software-related services to partner with a public authority aiming to connect 15,000 new customers. Companies experienced in delivering system management and programming services for packaged software products would find this procurement particularly suited to their expertise. Engaging in this tender not only offers potential for business growth by securing a public sector client but also establishes a presence in the energy sector, contributing to the organisation's customer relationship enhancement efforts.

## Notice

Gateshead Council publishing on behalf of Gateshead Energy Company (GEC). GEC is currently updating its customer relations management processes in line with upcoming Heat Network Regulations. To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.

### Planning Information

Please Register on OPEN Portal https://www.nepo.org/open and search opportunity OPEN2025680 to see engagement process details.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016212-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | 6 May 2025 |
| Award date | Not specified |
| Contract period | 31 Jul 2025 - 31 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD BOROUGH COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48781000 - System management software package
- 72210000 - Programming services of packaged software products
- 72260000 - Software-related services

## Release History

- 22 Apr 2025 at 11:39 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/016212-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/016212-2025
  22nd April 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nepo.org/open

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050591. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050591.json.