---
title: "Customer Experience Training - GEMS3"
ocid: "ocds-h6vhtk-0505e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0505e0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0505e0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0505e0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FIRST GREATER WESTERN LIMITED"
published: "2025-08-13"
---

# Customer Experience Training - GEMS3

Buyer: FIRST GREATER WESTERN LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0505e0

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0505e0.json)

## Summary

The procurement process, initiated by First Greater Western Limited, involved the contracting of Customer Experience Training under the title 'GEMS3'. As part of the private utility sector, this selective procurement followed a competitive flexible procedure. It concluded with an award on 13th August 2025. Situated in Wiltshire, the contract spanned services linked to personnel training and staff development, with a focus on the UKK region. The contract period is set from 15th September 2025 to 31st March 2027, with the possibility of extension until March 2028. The stands were fully awarded to Train 4 Change Limited, an SME operating from Cirencester, for a gross amount of GBP 820,038.

This tender offers substantial business growth opportunities, particularly for SMEs specialising in training and development services. Businesses equipped with innovative approaches in delivering engaging and effective learning experiences stand to benefit significantly by enhancing their portfolio through such public utility contracts. The selective and competitive nature of the procurement process, involving expressions of interest and pre-qualification questionnaires, favours experienced firms with proven ability to meet quality and pricing criteria, ensuring long-term collaborations in the public sector.

## Notice

Customer Experience Training - GEMS3 Tender

### Lot Information

Lot 1

Options: Additional training services

Renewal: Additional training services if required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048428-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Aug 2025 |
| Contract period | 14 Sep 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £700,000 |
| Lots value | £700,000 |
| Awards value | £683,365 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRST GREATER WESTERN LIMITED |
| Locality | WILTSHIRE |
| Post town | Swindon |
| Postcode | SN1 1HL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Central |
| Westminster constituency | Swindon South |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRAIN 4 CHANGE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 79632000 - Personnel-training services
- 79633000 - Staff development services
- 80000000 - Education and training services

## Release History

- 13 Aug 2025 at 13:18 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/048428-2025
- 22 Apr 2025 at 15:25 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016331-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/048428-2025
  13th August 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/016331-2025
  22nd April 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.train4change.com
- https://procurement.gwr.com/
- https://www.gwr.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0505e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0505e0.json.