--- title: "Telephony and Contact Centre Solutions - Call Masking Solutions" ocid: "ocds-h6vhtk-050603" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050603" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050603.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050603.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "MANCHESTER CITY COUNCIL" published: "2025-04-23" --- # Telephony and Contact Centre Solutions - Call Masking Solutions Buyer: MANCHESTER CITY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-050603 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050603) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050603.json) ## Summary Manchester City Council is initiating a preliminary market engagement exercise for Telephony and Contact Centre Solutions, specifically focusing on Call Masking solutions. With the procurement stage currently at Planning, this activity will help assess the capability of the marketplace ahead of a potential future procurement. The exercise is targeted at the software package and information systems industry category. Interested participants are encouraged to register their details by 9th May 2025 and potentially partake in demonstrations between 12th and 30th May 2025, which are being held in the locality of Manchester, United Kingdom. This tender presents a significant opportunity for businesses specialising in software package solutions, particularly those offering innovative telephony services like call masking. Companies with expertise in contact centre technologies are well-positioned to provide the necessary insights during the engagement process, ultimately fostering growth through potential further involvement in the procurement activities. The exercise allows these organisations to demonstrate their solutions directly to Manchester City Council, which could lead to future procurement opportunities, ensuring business growth through strategic alliances and service provision. ## Notice The Council is using the e-business portal known as the Chest. Participants of the preliminary market engagement exercise will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a log-in and password which will allow them to gain access to the documentation relating to this exercise. Manchester City Council is conducting a preliminary market engagement exercise to assess the capability of the Call Masking solutions marketplace. The exercise will assist the Council gather insights in advance of a potential future procurement. Please note this is not a call for competition and Manchester City Council reserves the right not to proceed to procurement. We would like to invite you to attend a session in May where you can demonstrate your Call Masking solution. Please let us know of your intention to be included in the demonstrations by completing and submitting the 'Preliminary Market Engagement Questionnaire - Call Masking Solutions' doc via the E-Procurement platform, CHEST. ### Planning Information The Council is using the e-business portal known as the Chest. Participants will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a log-in and password which will allow them to gain access to the documentation relating to this market engagement exercise. Participants will need to electronically submit their completed Preliminary Market Engagement Questionnaire via the on-line portal by 11am on 09th May 2025 as referred to in the Preliminary Market Engagement documentation. Manchester City Council is conducting a preliminary market engagement exercise to assess the capability of the Call Masking solutions marketplace. The exercise will assist the Council gather insights in advance of a potential future procurement. Please note this is not a call for competition and Manchester City Council reserves the right not to proceed to procurement. We would like to invite you to attend a session in May where you can demonstrate your Call Masking solution. Please let us know of your intention to be included in the demonstrations by completing and submitting the 'Preliminary Market Engagement Questionnaire - Call Masking Solutions' doc via the E-Procurement platform - https://procontract.due-north.com/Advert?advertId=72e64cb7-7d1f-f011-8136-005056b64545&fromProjectDashboard=True The demonstrations will take place from 12th to 30th May 2025. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/016392-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Apr 2025 | | Submission deadline | Not specified | | Future notice date | 9 May 2025 | | Award date | Not specified | | Contract period | 1 Nov 2025 - 28 Feb 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MANCHESTER CITY COUNCIL | | Locality | MANCHESTER | | Post town | Manchester | | Postcode | M60 2LA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD33 Manchester | | Local authority | Manchester | | Electoral ward | Piccadilly | | Westminster constituency | Manchester Central | | Delivery location | TLD33 Manchester | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 23 Apr 2025 at 08:42 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/016392-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/016392-2025 23rd April 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://procontract.due-north.com/Advert?advertId=72e64cb7-7d1f-f011-8136-005056b64545&fromProjectDashboard=True - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.manchester.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050603. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050603.json.