---
title: "ICT Managed Service"
ocid: "ocds-h6vhtk-050613"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050613"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050613.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050613.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH STAR HOUSING GROUP"
published: "2025-10-02"
---

# ICT Managed Service

Buyer: NORTH STAR HOUSING GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-050613

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050613)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050613.json)

## Summary

The North Star Housing Group has awarded a contract for an ICT Managed Service to ANS Group Limited, categorized under Information Technology services. Located in Stockton-on-Tees, with additional sites in the region, this contract is essential for supporting North Star’s “Cloud First” strategy by providing and supporting core ICT infrastructure and networks. The procurement process, initiated through an open competitive flexible procedure, has now reached the award stage as of 2nd October 2025. The estimated contract period extends from 15th February 2026 to 15th February 2029, with a potential extension until 2032. The procurement was conducted above the relevant threshold, with a total estimated value of £2,160,000, including VAT. The award is pending, with a standstill period ending on 13th October 2025.

This contract represents significant growth and innovation opportunities for businesses involved in ICT infrastructure, cloud technologies, and managed services. Companies that are capable of delivering comprehensive solutions underpinned by strategic architecture, security, and service desk capabilities, particularly those certified with standards like ISO 9001 and ISO 27001, are well-suited to compete in similar tenders. Given the contract's focus on remote service delivery, businesses with strong service management and reporting capabilities can leverage this contract to showcase their capacity for delivering complex ICT transformations. The involvement of SMEs and VCSEs in the bidding process underlines a competitive and diversified business environment, allowing smaller firms a chance to participate and potentially collaborate with larger primes like ANS Group Limited.

## Notice

North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a "Cloud First" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: * Strategic Architecture * Hosting * Wide Area Networks * Local Wired and Wireless Area Networks * Second- and Third-Line Service Desk * Security including Firewall Management * Patching * Backup * Business Continuity * End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) * Account Management * Monthly Service Reports and Meetings * Onboarding of Services * Rate Card for ad-hoc work Total value (estimated) PS1,800,000 excluding VAT PS2,160,000 including VAT Above the relevant threshold Contract dates (estimated) 15 February 2026 to 15 February 2029 Possible extension to 15 February 2032 6 years, 1 day Description of possible extension: 15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion

### Lot Information

Lot 1

Renewal: 15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion

### Planning Information

This Preliminary Market Engagement is designed to assess the services available in the marketplace and suppliers who can provide these. This will inform the tender process and the specification of services, infrastructure and other items which will comprise the tender requirements.
This Preliminary Market Engagement is for North Star information gathering purposes only and does not form part of any formal Tender procedure. At any time prior to the issue of a Tender Notice, North Star may vary the specification or choose not to tender any or all of the in-scope items. Similarly, organisations that participate in this Preliminary Market Engagement are under no obligate to respond to any subsequent tender which North Star may issue.
The principal purpose of this preliminary market engagement is to advise and engage with the market prior to going to tender. Primary objectives are to:
• Establish potential bidder interest in the new contract
• Discuss solution, service and technology options
• Determine how suppliers can help to support North Star's ICT Strategy particularly with respect to "Cloud First" initiatives
• Discuss service management and service reporting options
• Explore the potential for innovation and added value
• Determine market capacity and drivers
• Establish key cost drivers, current cost bases, pricing model options and estimated delivery times and budgets
• Establish a fit for purpose service specification
The Preliminary Market Engagement process shall be conducted as a 1-hour workshop with each participant with a maximum of eight (8) workshops available. The workshops will be virtual meetings using Microsoft Teams. Suitably qualified suppliers may apply to attend participate in a workshop on 14 or 15 May 2025 at North Star's head office in Stockton-on-Tees. Details of how to apply are included in the above below-mentioned Brief. Please note that workshop appointments shall be allocated on a "first come first served basis" to interested parties responding as stated in this Brief.
Suppliers may request a copy of the Preliminary Market Engagement Brief by following the below link:
https://northstarhg.sharepoint.com/:b:/s/Procurement-NorthStarProcurementHub/Eeof2Ad3dNlFo3E7rpuL0Q4BVKyZEz4lK1UQ0iDmehWC2w?e=UYS5cm
This Brief contains further information about:
• North Star's current MSP contract
• Proposed scope for the new service to be tendered
• Workshop Virtual workshop arrangements and appointment requests
• Discussion topics for the workshops.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/061614-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2025 |
| Submission deadline | 3 Jul 2025 |
| Future notice date | 1 Jun 2025 |
| Award date | 21 Sep 2025 |
| Contract period | 15 Feb 2026 - 15 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,800,000 |
| Lots value | £1,800,000 |
| Awards value | £1,800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH STAR HOUSING GROUP |
| Locality | THORNABY |
| Post town | Cleveland |
| Postcode | TS17 6QN |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Mandale & Victoria |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ANS GROUP |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30211300 - Computer platforms
- 72222300 - Information technology services
- 72250000 - System and support services

## Release History

- 2 Oct 2025 at 10:25 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/061614-2025
- 6 Jun 2025 at 15:45 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030724-2025
- 28 Apr 2025 at 07:40 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/017174-2025
- 23 Apr 2025 at 09:25 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/016416-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/061614-2025
  2nd October 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/030724-2025
  6th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/017174-2025
  28th April 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/016416-2025
  23rd April 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://in-tendhost.co.uk/northstarhousinggroup/aspx/Home
- https://northstarhg.sharepoint.com/:b:/s/Procurement-NorthStarProcurementHub/Eeof2Ad3dNlFo3E7rpuL0Q4BVKyZEz4lK1UQ0iDmehWC2w?e=UYS5cm
- https://www.ans.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.northstarhg.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050613. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050613.json.