---
title: "Automatic Door - Servicing, Remedial Works, and Responsive Repairs"
ocid: "ocds-h6vhtk-050618"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050618"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050618.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050618.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GENTOO GROUP LIMITED"
published: "2025-10-21"
---

# Automatic Door - Servicing, Remedial Works, and Responsive Repairs

Buyer: GENTOO GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-050618

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050618)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050618.json)

## Summary

The procurement process led by Gentoo Group Limited focuses on the provision of automatic door servicing, remedial works, and responsive repairs across multiple locations in Sunderland, Houghton/Hetton, and Washington. Taking place within the Public Authority - sub-central government sector, this open procedure employed a ranked framework strategy to appoint two contractors. The procurement has undergone various stages, with its most recent status marked by the award and contract stage as of 21st October 2025. The contract is active and commenced on 17th September 2025 with a two-year initial contract period and options for extensions up to 2029. This procurement aligns with industry classifications for repair and maintenance services of electrical and mechanical building installations, carrying a gross value of £400,000.

This tender presents significant growth opportunities for businesses in the service and maintenance sector, particularly those specialising in electrical and mechanical installations. It calls for a 24-hour emergency breakdown cover, highlighting opportunities for companies capable of providing year-round, round-the-clock service responsiveness. The ranked framework approach is conducive to fostering competitive engagement, offering potential growth for large companies like ABCA Systems, which has secured a position as a supplier. Small to medium-sized enterprises (SMEs) can also find suitable opportunities here, given the framework's structure that supports direct awards and continuous service demands requiring nimble response capabilities. Businesses entering this space can leverage high-quality and performance-based criteria to distinguish themselves and secure ongoing work within this valued sector.

## Notice

For the provision of automatic door services, carrying out routine servicing, associated repairs, and responsive repairs / call outs. The Groups properties are predominately located in 5 geographical management areas in the City of Sunderland, Houghton/Hetton and Washington. This specification is to be read in conjunction with the Invitation to Tender. Gentoo Group wishes to appoint 2 contractors on a Ranked Framework to undertake these works. Gentoo Group intends to appoint the successful contractor as number one ranked bidder on the framework, with the second placed bidder ranked second on the Framework and held in reserve. Gentoo Group requires the Contractor to provide a 24-hour emergency breakdown cover scheme which must include: * Unlimited emergency call outs * Agreed guaranteed response time * 365 days a year * 24-hour cover The contract is expected to commence in September 2025 for a period of 24-months with a further 2 x 12-month options to extend.

### Planning Information

Gentoo Group are looking to procure an Agreement for a automatic door contract to undertake servicing and repairs.
Gentoo Group use the Genbuy portal – provided by Panacea Software as our procurement portal.
To tender for any future opportunity your organisation will need to be registered on this portal.
Listed below is the link to our portal:
https://app.panaceasoftware.com/gentoo/default.aspx
You will need to create a new account and follow the instructions.
We are looking to publish the opportunity soon; therefore, I would advise you attend to this matter urgently.
If you require further information, please do not hesitate to contact me.
Kind regards

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/066955-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2025 |
| Submission deadline | 11 Jun 2025 |
| Future notice date | 2 May 2025 |
| Award date | 17 Aug 2025 |
| Contract period | 16 Sep 2025 - 16 Sep 2027 |
| Recurrence | 2029-05-31 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | £400,000 |
| Awards value | £400,000 |
| Contracts value | £400,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENTOO GROUP LIMITED |
| Additional buyers | GENTOO GROUP |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR3 3XR |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Doxford |
| Westminster constituency | Houghton and Sunderland South |
| Delivery location | TLC2 Northumberland, and Tyne and Wear |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ABCA SYSTEMS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50710000 - Repair and maintenance services of electrical and mechanical building installations

## Release History

- 21 Oct 2025 at 08:28 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/066955-2025
- 5 Sep 2025 at 11:03 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/054238-2025
- 7 May 2025 at 13:49 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019417-2025
- 23 Apr 2025 at 09:43 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/016430-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/066955-2025
  21st October 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/054238-2025
  5th September 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/019417-2025
  7th May 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/016430-2025
  23rd April 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://app.panacea-software.com/gentoo/default.aspx
- https://app.panaceasoftware.com/gentoo/default.aspx
- https://www.gentoogroup.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050618. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050618.json.