---
title: "Qwell online mental health counselling platform in St Helens"
ocid: "ocds-h6vhtk-050623"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050623"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050623.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050623.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS CHESHIRE AND MERSEYSIDE INTEGRATED CARE BOARD"
published: "2025-04-23"
---

# Qwell online mental health counselling platform in St Helens

Buyer: NHS CHESHIRE AND MERSEYSIDE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-050623

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050623.json)

## Summary

NHS Cheshire and Merseyside Integrated Care Board is progressing through the award stage of a procurement process for the delivery of the Qwell online mental health counselling platform in St Helens. The contract is set to begin on 8th May 2025 and run until 31st August 2027, with an annual contract value of £45,000. This initiative supports the health services category and focuses on providing accessible mental health services to adults in the region. The procurement approach is a direct award under the Provider Selection Regime, in accordance with the Health Care Services Regulations 2023, which results in a limited procurement method without prior publication of a call for competition. Key decision criteria for this award included social value, improving access, quality, and service sustainability, with a standstill period in place for provider representations until 8 working days from 23rd April 2025.

This tender presents significant opportunities for established providers in the health services sector, particularly those experienced in digital health platforms. Companies like Kooth Digital Health Ltd, the incumbent provider, are particularly well-suited for this contract as they continue to meet contract requirements to a high standard. The focus on integrating innovative solutions for mental health support aligns with the growing demand for digital health services, facilitating business growth for entities that specialise in similar service offerings. Engaging in this contract could bolster a provider’s portfolio by aligning their services with strategic regional health initiatives and expanding their influence within the public sector health market.

## Notice

Qwell is an online mental health counselling platform, available 24/7 and 365 days a year providing free, safe and anonymous mental health and wellbeing support for adults in St Helens.

### Lot Information

Lot 1

NHS Cheshire and Merseyside ICB - St Helens Place intend to award a 28 month contract via Direct award C to the incumbent provider to deliver the Qwell online mental health counselling platform in St Helens. The contract will start on the 8th of May 2025, expire on 31st August 2027 and has an annual contract value of PS45,000.

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by within 8 working days. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016444-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Aug 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £105,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS CHESHIRE AND MERSEYSIDE INTEGRATED CARE BOARD |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA1 1QY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Bewsey and Whitecross |
| Westminster constituency | Warrington South |
| Delivery location | TLD71 East Merseyside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KOOTH DIGITAL HEALTH |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 23 Apr 2025 at 10:13 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016444-2025

## Notice URLs

- https://cheshireandmerseyside.nhs.uk/
- https://connect.kooth.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050623. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050623.json.