---
title: "EAST0779 - Provision of Warden Alarm Response Services"
ocid: "ocds-h6vhtk-050664"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050664"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050664.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050664.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EASTLIGHT COMMUNITY HOMES"
published: "2026-02-02"
---

# EAST0779 - Provision of Warden Alarm Response Services

Buyer: EASTLIGHT COMMUNITY HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-050664

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## Summary

Eastlight Community Homes has concluded the award stage for a contract titled "Provision of Warden Alarm Response Services." As a sub-central public authority based in Braintree, UK, Eastlight sought to procure a 24-hour support alarm call handling service. The procurement process was carried out using the open procedure method, focusing on call centre services (CPV code: 79512000). The contract, valued at approximately £82,854 (excluding VAT), was awarded to Careium UK Limited. The contract period spans from 2 March 2026 to 28 February 2029, with potential extensions available. The initial stage of this procurement was announced on 23 April 2025, and after thorough evaluation, an award was made, pending contract signature by 15 February 2026. The full contract details were published on 2 February 2026.

This tender presents substantial business growth opportunities, particularly for large firms specialising in call centre and alarm-monitoring services. With a total estimated contract value of £240,000 excluding VAT, businesses with expertise in responsive and customer-focused telecare support can contribute significantly to the public sector. Companies offering high-quality services and cost-efficient solutions stand a competitive chance, especially given the criteria weightings of 60% for quality and 40% for cost. Firms with proven capacity to deliver reliable service levels will be well-suited to leverage this opportunity for growth in the public sector services market.

## Notice

Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24-hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer-focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices. The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009080-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2026 |
| Submission deadline | 23 May 2025 |
| Future notice date | Not specified |
| Award date | 30 Jan 2026 |
| Contract period | 2 Mar 2026 - 28 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | £240,000 |
| Awards value | £82,854 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EASTLIGHT COMMUNITY HOMES |
| Additional buyers | EASTLIGHT COMMUNITY HOMES LIMITED |
| Locality | BRAINTREE |
| Post town | Chelmsford |
| Postcode | CM77 8FG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Braintree |
| Electoral ward | Braintree Central & Beckers Green |
| Westminster constituency | Braintree |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre
- 79711000 - Alarm-monitoring services

## Release History

- 2 Feb 2026 at 15:33 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/009080-2026
- 23 Apr 2025 at 13:17 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016545-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/009080-2026
  2nd February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/016545-2025
  23rd April 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.eastlighthomes.co.uk
- https://procontract.due-north.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050664. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050664.json.