---
title: "Oracle Support Renewal"
ocid: "ocds-h6vhtk-050678"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050678"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050678.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050678.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE LIMITED"
published: "2025-04-23"
---

# Oracle Support Renewal

Buyer: FINANCIAL OMBUDSMAN SERVICE LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-050678

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050678)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050678.json)

## Summary

The Financial Ombudsman Service Limited, based in London, launched a procurement process titled "Oracle Support Renewal," aimed at renewing Oracle Policy Automation to maintain and develop functionalities within its billing system. Falling under the public authority - sub-central government category, the procurement primarily addressed the goods sector, specifically information systems and servers. This process, identified by the contract ID "ctt_3033," transitioned to the Award stage, with Phoenix Software Limited from York being the successful supplier. The contract, valued at GBP 167,898, was signed on 20th March 2025, with an effective period from 6th April 2025 to 5th April 2026.

This tender presents significant opportunities for businesses in the information systems and software domain, particularly those capable of providing support, maintenance, and development services for Oracle systems. Large enterprises with the requisite technical expertise and capacity to manage and enhance complex billing systems could find this procurement a fruitful avenue for growth. The successful engagement of Phoenix Software Limited highlights the demand for vendors who can offer comprehensive solutions to persistently evolving IT needs within public institutions.

## Notice

Renew Oracle Policy Automation to maintain use of Navigator, Compass and the rulebase within the billing system, including the ongoing development to provide additional functionality (charging professional representatives).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016576-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Mar 2025 |
| Contract period | 5 Apr 2025 - 5 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £167,898 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48800000 - Information systems and servers

## Release History

- 23 Apr 2025 at 14:04 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/016576-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/016576-2025
  23rd April 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.phoenixs.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050678. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050678.json.