---
title: "Provision of Handling Complaints Training"
ocid: "ocds-h6vhtk-05067d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05067d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05067d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05067d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LEEDS TEACHING HOSPITALS NHS TRUST"
published: "2025-04-23"
---

# Provision of Handling Complaints Training

Buyer: LEEDS TEACHING HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-05067d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05067d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05067d.json)

## Summary

The Leeds Teaching Hospitals NHS Trust has completed a procurement process for the "Provision of Handling Complaints Training," which falls under the industry category of specialist training services. ADK Solutions Ltd, an SME based in London, has been awarded the contract through a direct procurement method deemed below threshold, meaning it was granted without competition. The contract is active and spans from 30th April 2025 to 1st May 2026. The buyer, based in Leeds, UK, and identified as a public authority within the central government, embarked on this process initiated on 23rd April 2025 according to the UK Public Contracts Regulations 2023/54.

This procurement presents growth opportunities for businesses specialising in providing training services, particularly those experienced in handling complaints. The direct award to an SME like ADK Solutions indicates that smaller enterprises with niche expertise may effectively compete in similar contexts. Organisations with tailored training solutions that fit into public sector needs might find success in such procurement processes, as demonstrated by this contract. Moreover, businesses with innovative service delivery methods that align with below-threshold criteria might explore direct award possibilities to grow their engagement with public sector clients.

## Notice

They do not receive notification of funding for the following Year AKD have joined the YPO framework This can be direct awarded due to amount and contract detail notice to be completed YPO PCR205 10 April 2020 - 24 February 2029 Under threshold and unique service provider worked the Team to provide this

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016583-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Apr 2025 |
| Contract period | 29 Apr 2025 - 1 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £16,400 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS TEACHING HOSPITALS NHS TRUST |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 3EX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ADK SOLUTIONS |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80510000 - Specialist training services

## Release History

- 23 Apr 2025 at 14:20 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/016583-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/016583-2025
  23rd April 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.leedsth.nhs.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05067d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05067d.json.