--- title: "Establishment and Management of Water Industry Consumer Panels in England and Wales" ocid: "ocds-h6vhtk-0506ed" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0506ed" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0506ed.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0506ed.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CONSUMER COUNCIL FOR WATER" published: "2025-11-07" --- # Establishment and Management of Water Industry Consumer Panels in England and Wales Buyer: CONSUMER COUNCIL FOR WATER Current stage: Award OCID: ocds-h6vhtk-0506ed [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0506ed) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0506ed.json) ## Summary The Consumer Council for Water has concluded a procurement process titled "Establishment and Management of Water Industry Consumer Panels in England and Wales". This contract involves setting up 16 independent consumer panels across England and Wales, which will comprise domestic water and wastewater consumers aimed at providing feedback on various concerns. The contract was awarded on 7 November 2025 to Taylor McKenzie Research & Marketing Ltd., indicating the completion of the procurement phase. The procurement method used was an open, competitive flexible procedure, and the total contract value stands at £998,956. These panels will operate until 30 September 2029, across various regions in the United Kingdom including regions like Yorkshire and The Humber, West Midlands, and the East of England. This tender offers robust growth opportunities for businesses focused on research and consumer feedback services, particularly those capable of managing consumer panels and conducting comprehensive surveys. Companies like SMEs specialising in market research and consumer engagement would find this procurement particularly beneficial, as the process demands the operation of consumer feedback panels across multiple geographical areas with a focus on diverse demographics. The initiative requires a combination of research proficiency, effective communication skills, and an understanding of the water services sector, thus providing a platform for businesses to expand their expertise and instil improvements in public service delivery. ## Notice CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water companies. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/072154-2025 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Nov 2025 | | Submission deadline | 16 Jun 2025 | | Future notice date | 5 Jun 2025 | | Award date | 31 Aug 2025 | | Contract period | 30 Sep 2025 - 30 Sep 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £7,903,000 | | Lots value | £7,903,000 | | Awards value | £799,132 | | Contracts value | £799,132 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CONSUMER COUNCIL FOR WATER | | Additional buyers | CCW | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B2 4BH | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Ladywood | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | TAYLOR MCKENZIE RESEARCH & MARKETING | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73110000 - Research services ## Release History - 7 Nov 2025 at 15:52 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/072154-2025 - 18 Sep 2025 at 14:27 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/057800-2025 - 4 Jun 2025 at 13:46 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029925-2025 - 24 Apr 2025 at 13:52 - PlanningUpdate - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/016814-2025 - 24 Apr 2025 at 11:35 - PlanningUpdate - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/016758-2025 - 24 Apr 2025 at 11:31 - PlanningUpdate - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/016757-2025 - 24 Apr 2025 at 11:25 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/016754-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/072154-2025 7th November 2025 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/057800-2025 18th September 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/029925-2025 4th June 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/016814-2025 24th April 2025 - Planned procurement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/016758-2025 24th April 2025 - Planned procurement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/016757-2025 24th April 2025 - Planned procurement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/016754-2025 24th April 2025 - Planned procurement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/Attachment/A-7576 ## Notice URLs - http://www.taylormckenzie.co.uk - https://public.bravosolution.co.uk/esop/guest/login.do - https://www.ccw.org.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0506ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0506ed.json.