---
title: "Service Desk Institue Certification"
ocid: "ocds-h6vhtk-050759"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050759"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050759.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050759.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE ROTHERHAM NHS FOUNDATION TRUST"
published: "2025-04-25"
---

# Service Desk Institue Certification

Buyer: THE ROTHERHAM NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-050759

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050759)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050759.json)

## Summary

The Rotherham NHS Foundation Trust has completed a direct procurement process for the "Service Desk Institute Certification," which falls under the IT services industry category. The procurement involved services like support, training, and consultancy aimed at accrediting Service Desk quality according to global best practices. This process, categorized under services, took place in Rotherham, UK, with no competition as it was below threshold. Key participants include the supplier, Customers International Limited, operating as Service Desk Institute. The contract was signed on 24th April 2025, commencing on 5th August 2025, with a duration of one year and a possible extension to 4th August 2027. The contract valued at £30,561.60 gross emphasizes the ongoing maintenance of certification through an annual fee.

This tender presents substantial growth opportunities for businesses specialising in IT consulting, software development, and support services. Particularly, larger enterprises capable of providing comprehensive service desk training and consultancy solutions would find this tender advantageous. By aligning with the strategic objectives of public sector organisations like the NHS, businesses can enhance their market presence and credibility. The involvement of Customers International Limited as the supplier reinforces the trend toward employing established firms with a robust delivery track record in service management accreditation. Engaging in such public contracts can lead to stable revenue streams and elevate a company's profile within the industry.

## Notice

Service Desk Institute certification programme including support, training and consultancy days. Standard-based accreditation programme to certify Service Desk quality. Global Best Practice Standard for service management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016923-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Apr 2025 |
| Contract period | 4 Aug 2025 - 4 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £25,468 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROTHERHAM NHS FOUNDATION TRUST |
| Locality | ROTHERHAM |
| Post town | Sheffield |
| Postcode | S60 2UD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE34 Rotherham |
| Local authority | Rotherham |
| Electoral ward | Boston Castle |
| Westminster constituency | Rotherham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CUSTOMERS INTERNATIONAL LIMITED T/AS SERVICE DESK INSTITUTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Apr 2025 at 08:44 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/016923-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/016923-2025
  25th April 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.servicedeskinstitute.com/
- https://www.therotherhamft.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050759. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050759.json.