---
title: "00534-CS - Transactional Customer Feedback"
ocid: "ocds-h6vhtk-05089a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05089a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05089a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05089a.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "STONEWATER LTD"
published: "2025-04-28"
---

# 00534-CS - Transactional Customer Feedback

Buyer: STONEWATER LTD  
Current stage: Planning  
OCID: ocds-h6vhtk-05089a

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## Summary

Stonewater Ltd, a major social housing provider in the United Kingdom, has initiated a procurement process for a project titled "00534-CS – Transactional Customer Feedback" under the services category. The objective is to develop a mechanism to gather customer feedback across various transactions, such as responsive repairs, lettings, and customer service interactions. Currently, the procurement is in the planning stage and involves a pre-market engagement exercise scheduled to conclude by 9th May 2025. The procurement covers regions including UKG, UKF, UKH, UKK, UKJ, UKC, and UKD, with a contract period anticipated from 1st April 2026 to 31st March 2027.

This procurement represents an exciting opportunity for businesses specialising in research and development services, particularly those focused on customer experience and feedback solutions. Companies experienced in designing and executing feedback mechanisms will find this project well-suited to their expertise. Engaging in this procurement can lead to growth by tapping into Stonewater's extensive housing network, serving over 93,000 customers. With the opportunity for further service integration, businesses can expand their portfolio while contributing to improved service delivery in the social housing sector.

## Notice

Stonewater is one of the UK's largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country. With an annual turnover of PS239 million and PS2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability. If you would like to know more about Stonewater, please visit our website: www.stonewater.org Stonewater Group has identified the need for a robust feedback mechanism to better understand customer experiences and identify areas for improvement. This program will help us collect valuable insights directly from customers at the point of transaction. The programme should cover the following customer transactions/journeys: Responsive repairs Cyclical checks Planned capital investment/maintenance Grounds maintenance Complaints ASB Customer service centre contact Lettings Shared ownership sales Mutual exchange Tenancy termination Housing operations. In addition, other transactions may be introduced including digital engagement (website and customer portal) where a "pop-up" survey would be required. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=945276918

### Planning Information

Prior to initiating the procurement, Stonewater wishes to explore the level of market interest in the forthcoming procurement process. This PME does not form part of a formal procurement process at this stage.
The purpose of this pre-market engagement is to; 
Develop the requirements and approach to the procurement.
Design the procedure, conditions of participation or award criteria.
Identifying suppliers that may be able to supply the goods, services or works required.
Understand the costings.
Stonewater anticipates suppliers providing demonstrations of their solutions. 
Any submission received in response to this exercise will not constitute any contractual agreement between the respondent and Stonewater
The receipt of a response does not automatically include the respondent in the procurement process.
A Tender Notice will be issued to the market which will provide details of how the relating procurement documentation can be accessed and timescales for submission of the said tender response.
Interested parties shall bear their own costs of participation in this Market Engagement of whatever nature. Stonewater shall not be liable for the costs, expenses or losses howsoever arising (including, without limitation, any loss of profit or other economic loss incurred), regardless of the outcome of the Market Engagement.
Please contact Donna Monro if you would like to be part of the PME. donna.monro@stonewater.org

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017396-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | 9 May 2025 |
| Award date | Not specified |
| Contract period | 1 Apr 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STONEWATER LTD |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73300000 - Design and execution of research and development

## Release History

- 28 Apr 2025 at 15:05 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/017396-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/017396-2025
  28th April 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=945276918
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05089a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05089a.json.