---
title: "Revenue costs for upgrade of InTouch outpatient system"
ocid: "ocds-h6vhtk-050905"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050905"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050905.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050905.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST"
published: "2025-04-29"
---

# Revenue costs for upgrade of InTouch outpatient system

Buyer: THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-050905

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050905.json)

## Summary

The procurement process led by The Royal Orthopaedic Hospital NHS Foundation Trust involved the award of a contract for the "Revenue costs for upgrade of InTouch outpatient system". This procurement pertains to the healthcare services industry and is geographically located in Birmingham, UK. The process has concluded with the contract now active. This direct procurement was undertaken below the threshold, without competition, and is in the finalisation stage. The key entities involved were the University Hospitals Birmingham NHS Foundation Trust, acting as the procuring entity, and VitalHub UK Limited as the supplier. The contract, worth GBP 102,660 gross, was signed on 18 March 2025, with a completion period running from 19 March 2025 to 18 March 2026.

This tender presents an opportunity for growth, primarily benefiting businesses specialising in systems support services within the healthcare sector. Small and medium-sized enterprises, particularly those with expertise in software upgrades and system maintenance, would have been well-positioned to compete if it were open. The direct method used suggests an existing relationship with a trusted supplier, underscoring the preference for proven service reliability and expertise in upgrading the InTouch system, which forms an integral part of outpatient service management in the NHS landscape.

## Notice

The InTouch system is already in use and this is to upgrade the system to the latest version

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017566-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Mar 2025 |
| Contract period | 19 Mar 2025 - 18 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £85,550 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST |
| Additional buyers | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B31 2AP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VITALHUB |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253200 - Systems support services

## Release History

- 29 Apr 2025 at 10:52 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/017566-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/017566-2025
  29th April 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.uhb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050905. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050905.json.