--- title: "New Build Customer Journey Support" ocid: "ocds-h6vhtk-050947" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050947" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050947.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050947.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "PEABODY TRUST" published: "2025-04-29" --- # New Build Customer Journey Support Buyer: PEABODY TRUST Current stage: Planning OCID: ocds-h6vhtk-050947 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050947) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050947.json) ## Summary The Peabody Trust, a sub-central public authority based in London, is currently in the planning stage of a procurement process titled "New Build Customer Journey Support". This initiative aims to enhance the customer experience for new build clients across various tenures, including social rent, shared ownership, and market sale. The procurement falls under the industry category of business and management consultancy services, with a focus on marketing management. Interested parties are invited to express interest by 15 May 2025. The contract period is set to commence on 1 July 2025 and is expected to last until 30 June 2026, with the possibility of renewal extending up to 2027. This procurement presents significant opportunities for businesses specialising in business and management consultancy, marketing management, and related services. Companies applying must be capable of managing and implementing end-to-end customer journey touchpoints for housing developments, which can significantly impact Peabody’s reputation in providing high-quality customer experiences. SME consultancies and larger firms with expertise in project management, site support, and customer engagement are particularly well-suited to compete, especially those with a track record in delivering measurable outcomes and aligning with organisational values akin to Peabody’s. ## Notice The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey which is crucial in strengthening our reputation. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuing that the customer experience is elevated, consistent and aligned with Peabody's organisational values. The process to be developed is to include, but is not limited to: - Site set up - Asset Development & Adaptation - Onsite Support - Measurement & review - Project Management & Reporting - Detailed Asset Development & Management For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-title/3R6YFH4XPE To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3R6YFH4XPE ### Planning Information At the moment we are seeking EOI from potential providers interested and capable of providing these services with a view to understanding market interest and options, cost structures and developing our specification before we go out to the market. Providers interested should email damon.pickard@peabody.org.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/017652-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Apr 2025 | | Submission deadline | Not specified | | Future notice date | 15 May 2025 | | Award date | Not specified | | Contract period | 1 Jul 2025 - 30 Jun 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PEABODY TRUST | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 7JB | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | St George's | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79400000 - Business and management consultancy and related services - 79413000 - Marketing management consultancy services ## Release History - 29 Apr 2025 at 13:39 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/017652-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/017652-2025 29th April 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.delta-esourcing.com/respond/3R6YFH4XPE - https://www.delta-esourcing.com/tenders/UK-title/3R6YFH4XPE - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050947. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050947.json.