---
title: "Hybrid, Bulk and Digital Mail Services"
ocid: "ocds-h6vhtk-05098f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05098f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05098f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05098f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST LOTHIAN COUNCIL"
published: "2025-04-29"
---

# Hybrid, Bulk and Digital Mail Services

Buyer: WEST LOTHIAN COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05098f

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## Summary

This procurement process pertains to West Lothian Council, located in Livingston, United Kingdom. The contract, titled "Hybrid, Bulk and Digital Mail Services," falls under the industry category of mailing services with a CPV code of 79571000. The process reached the award stage on the 29th of April, 2025, under the authority of the Scottish Government's Postal Services Framework SP-19-035, Lot 2. The procurement method employed was a limited award procedure without the prior publication of a call for competition. The contract, valued at £800,000, was successfully awarded to Critiqom, as of the latest update. The ongoing need for hybrid, bulk, and digital mail services highlights the emphasis on transforming and reducing costs associated with traditional mailing methods.

This opportunity signifies significant potential for businesses specializing in mailing and electronic mail services, particularly those adept in integrating advanced technologies for hybrid and digital communication. SMEs like Critiqom have successfully engaged with this procurement, showcasing the demand for innovative mailing solutions within regional authorities. Businesses focusing on secure data transfer and developing digital communication strategies will find opportunities to grow by aligning with such frameworks. Given the council's comprehensive use across various departments, service providers with robust, scalable mailing solutions are well-positioned to compete and perhaps collaborate on future tenders of a similar nature.

## Notice

Provision of a hybrid bulk and digital mail service. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items including SMS and E-mail communications.

### Lot Information

Lot 1

Hybrid and Bulk Mail Services is available across the council and current service users include Revenues, Housing, Anti-Poverty Service and Planning. In the period July 2023 to June 2024 a total of 193,364 items of bulk mail were issued and 143,659 items of hybrid mail were issued. There was a requirement for the ongoing use of hybrid and bulk mail as well as digital mail options. Hybrid mail allows users to develop mail items at the desktop for production off site by the supplier. A bulk mail service is fulfilled by the secure transfer of data files for production off site by the supplier. A digital mail service provides alternative options to the physical print of mail items, including SMS and E-mail communications. The use of hybrid, bulk and digital mail services will facilitate further transformational change and reduce the costs of print, production and mailing when compared to traditional methods. Additional information: This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

### Procurement Information

This is a call-off from the Scottish Governments Postal Services Framework SP-19-035; Lot 2 - Hybrid, scheduled, bulk and digital mail.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017753-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Apr 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST LOTHIAN COUNCIL |
| Locality | LIVINGSTON |
| Post town | Edinburgh |
| Postcode | EH54 6FF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM14 West Lothian |
| Local authority | West Lothian |
| Electoral ward | Livingston South |
| Westminster constituency | Livingston |
| Delivery location | TLM78 West Lothian |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRITIQOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72412000 - Electronic mail service provider
- 79570000 - Mailing-list compilation and mailing services
- 79571000 - Mailing services

## Release History

- 29 Apr 2025 at 15:58 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017753-2025

## Notice URLs

- http://www.westlothian.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000797414
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00140

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05098f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05098f.json.