--- title: "Ombudsman - New Homes" ocid: "ocds-h6vhtk-050a91" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050a91" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050a91.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050a91.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT" published: "2026-05-22" --- # Ombudsman - New Homes Buyer: MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT Current stage: Planning OCID: ocds-h6vhtk-050a91 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050a91) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050a91.json) ## Summary The Ministry of Housing, Communities & Local Government is planning an open procurement process for the "Ombudsman - New Homes" scheme, aimed at establishing a redress mechanism for new build homeowners. This concessionary arrangement requires all housing developers to become scheme members with the authority to impose civil sanctions. The process is currently in the planning stage, with an expected contract value of approximately £12 million. The intended services fall under the administrative services for business operations category, encompassing multiple regions across the United Kingdom. The key procurement phases are subject to change, with the contract due to commence on 1st June 2028 and conclude by 31st May 2033, with potential renewal extending up to 31st May 2035. Interested parties can expect further notices by 1st June 2027. This tender presents significant growth opportunities for businesses specialising in administrative services and those adept in managing large-scale concessionary arrangements. Particularly, small and medium enterprises (SMEs) and Voluntary Community and Social Enterprises (VCSEs) may find this tender suits their offering, as their engagement is encouraged. Businesses with expertise in compliance and developer collaboration may particularly benefit, given the scheme's mandatory nature for developers. This procurement may serve as a substantial avenue for growth in service provision and a chance to contribute to the housing sector's regulatory landscape in the UK. ## Notice New Homes Ombudsman Scheme to provide redress for new build homeowners. Membership of the scheme will be mandatory for all housing developers with authority to impose civil sanctions and redress. This is expected to be a concessionary arrangement with value based on estimated revenue. All details including timing, are indicative and subject to change. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/048179-2026 | | Notice type | UK1 - Pipeline Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 May 2026 | | Submission deadline | Not specified | | Future notice date | 1 Jun 2027 | | Award date | Not specified | | Contract period | 31 May 2028 - 31 May 2033 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £12,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF HOUSING, COMMUNITIES & LOCAL GOVERNMENT | | Locality | LONDON UNITED KINGDOM | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75112000 - Administrative services for business operations ## Release History - 22 May 2026 at 15:00 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/048179-2026 - 14 May 2026 at 18:52 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/044655-2026 - 14 May 2025 at 15:25 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/021454-2025 - 2 May 2025 at 12:29 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/018760-2025 - 30 Apr 2025 at 15:01 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/018128-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/048179-2026 22nd May 2026 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/044655-2026 14th May 2026 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/021454-2025 14th May 2025 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/018760-2025 2nd May 2025 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/018128-2025 30th April 2025 - Pipeline notice on Find a Tender ## Notice URLs - https://www.gov.uk/government/organisations/ministry-of-housing-communities-local-government - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050a91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050a91.json.