---
title: "Out of Hours Telephone Service"
ocid: "ocds-h6vhtk-050b78"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050b78"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050b78.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050b78.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GREAT YARMOUTH BOROUGH COUNCIL"
published: "2025-09-17"
---

# Out of Hours Telephone Service

Buyer: GREAT YARMOUTH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-050b78

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050b78)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050b78.json)

## Summary

The procurement process for the "Out of Hours Telephone Service" was conducted by Great Yarmouth Borough Council with East Suffolk Council managing the procurement on their behalf. This contract focuses on providing a telephone answering service for emergency issues outside regular working hours. Located in the United Kingdom, specifically Great Yarmouth, Norfolk, the industry category is telecommunication services. The procurement was carried out using an open method, which is below the threshold for open competition. The contract is now in the award and active contract stage, having been signed on 9th July 2025, and it will run until 8th July 2026, with the option for renewal annually up to 2028.

This contract provides significant opportunities for businesses specialising in telecommunication services, particularly those capable of managing telephone switchboard and operator services. The awarded contract to Careium Ltd, a large-scale supplier, suggests that businesses with substantial resources and experience in similar service provisions could have competitive advantages. However, the tender process allowed for a diverse range of companies, including SMEs, to apply, aligning with the reserved participation for such enterprises in the Norfolk area. Companies that focus on expanding their client base within the public sector and enhancing their portfolio in providing emergency communication solutions would greatly benefit from opportunities such as this.

## Notice

The provision of a telephone answering service which deals with emergency issues, out of normal working hours

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057271-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2025 |
| Submission deadline | 3 Jun 2025 |
| Future notice date | Not specified |
| Award date | 23 Jun 2025 |
| Contract period | 8 Jul 2025 - 8 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | £50,000 |
| Awards value | £42,000 |
| Contracts value | £42,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREAT YARMOUTH BOROUGH COUNCIL |
| Additional buyers | EAST SUFFOLK COUNCIL |
| Locality | GREAT YARMOUTH |
| Post town | Norwich |
| Postcode | NR30 2QF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Melton |
| Westminster constituency | Suffolk Coastal |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64214200 - Telephone switchboard services
- 64220000 - Telecommunication services except telephone and data transmission services
- 79511000 - Telephone operator services

## Release History

- 17 Sep 2025 at 11:00 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/057271-2025
- 27 Jun 2025 at 09:51 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/035663-2025
- 1 May 2025 at 13:37 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018464-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/057271-2025
  17th September 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/035663-2025
  27th June 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/018464-2025
  1st May 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.eastsuffolk.gov.uk
- https://www.careium.co.uk/contact/?srsltid=AfmBOookrvxcoukXJL8Uym11XGKFQzjQskOauZVD9aE8FC6s5q2kN1-7
- https://www.in-tendhost.co.uk/eastsuffolk/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050b78. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050b78.json.