---
title: "Provision of Omnichannel Contact Centre Solution"
ocid: "ocds-h6vhtk-050b91"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050b91"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050b91.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050b91.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "AMPLIUS LIVING"
published: "2025-05-01"
---

# Provision of Omnichannel Contact Centre Solution

Buyer: AMPLIUS LIVING  
Current stage: Award  
OCID: ocds-h6vhtk-050b91

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050b91)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050b91.json)

## Summary

The public procurement process for the "Provision of Omnichannel Contact Centre Solution" has been completed by Amplius Living, a sub-central government public authority based in Milton Keynes, United Kingdom. This process falls under the goods category and utilised a procurement method classified as "Below threshold - unknown." The contract was awarded to Puzzel Limited and will cover a period from 15th April 2025 to 14th April 2026. The contract's gross value stands at £132,089.70. The primary industry category for this procurement is software packages and information systems, with the delivery locations specified in regions including UKE1, UKF, UKG, and UKH.

This tender presents substantial opportunities for businesses in the software and information systems industry, particularly those capable of providing comprehensive omnichannel contact centre solutions. Large-scale companies with expertise in digital transformation, communications technology, and systems integration are particularly well-suited to benefit from similar opportunities in the future, given the scope and complexity of such projects. Businesses targeting public sector clients and those familiar with UK procurement frameworks would find this an advantageous sector for growth.

## Notice

Provision of Omnichannel Contact Centre Solution for 1 year period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018501-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Apr 2025 |
| Contract period | 14 Apr 2025 - 14 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £132,089 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AMPLIUS LIVING |
| Locality | MILTON KEYNES |
| Post town | Milton Keynes |
| Postcode | MK7 6BZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Monkston |
| Westminster constituency | Milton Keynes Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUZZEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 May 2025 at 14:18 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/018501-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/018501-2025
  1st May 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.puzzel.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050b91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050b91.json.