---
title: "VIVID Out of Hours Telephone Handling & Associated Services"
ocid: "ocds-h6vhtk-050b97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050b97"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050b97.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050b97.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VIVID HOUSING LTD"
published: "2025-07-31"
---

# VIVID Out of Hours Telephone Handling & Associated Services

Buyer: VIVID HOUSING LTD  
Current stage: Award  
OCID: ocds-h6vhtk-050b97

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050b97)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050b97.json)

## Summary

The procurement process undertaken by VIVID Housing Ltd for the provision of Out of Hours Telephone Handling and Associated Services has reached the award stage. Located in Portsmouth, UK, this contract falls within the office-support services industry. The open procedure method was chosen, highlighting transparency and competitiveness, and resulted in a substantial interest with 10 bids received, 9 of which were from SMEs. The contract, valued at £448,324, was awarded on 31st July 2025 to Careium UK Limited. The service period will commence on 1st September 2025 and may be extended up to 31st August 2030, with initial terms set to end by 2028.

This tender presents significant opportunities for businesses specialising in telecommunications and support services, particularly those operating as SMEs. With quality and price being key evaluation criteria, companies focusing on enhanced service provision and competitive pricing are well-suited to benefit from future such opportunities within the public procurement sector. The ability for contract renewals further supports continued business growth, offering an extended collaboration window for successful suppliers.

## Notice

Provision of Out of Hours Telephone Handling and Associated Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/044854-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2025 |
| Submission deadline | 6 Jun 2025 |
| Future notice date | Not specified |
| Award date | 13 Jul 2025 |
| Contract period | 31 Aug 2025 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | £500,000 |
| Awards value | £373,604 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VIVID HOUSING LTD |
| Locality | PORTSMOUTH |
| Post town | Portsmouth |
| Postcode | PO2 8HB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ31 Portsmouth |
| Local authority | Portsmouth |
| Electoral ward | Nelson |
| Westminster constituency | Portsmouth North |
| Delivery location | TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 31 Jul 2025 at 14:38 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/044854-2025
- 1 May 2025 at 14:27 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018507-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/044854-2025
  31st July 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/018507-2025
  1st May 2025 - Tender notice on Find a Tender
- www.housingprocurement.co.uk

## Notice URLs

- https://procontract.due-north.com/Procurer/Advert/View?advertId=c3f56419-9726-f011-8136-005056b64545&fromAdvertEvent=True
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050b97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050b97.json.