---
title: "Wakefield Council Contact Centre Telephony Solution"
ocid: "ocds-h6vhtk-050c15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c15"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050c15.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050c15.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE COUNCIL OF THE CITY OF WAKEFIELD"
published: "2025-05-14"
---

# Wakefield Council Contact Centre Telephony Solution

Buyer: THE COUNCIL OF THE CITY OF WAKEFIELD  
Current stage: Planning  
OCID: ocds-h6vhtk-050c15

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c15)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050c15.json)

## Summary

The Council of the City of Wakefield is currently in the planning stage for a public procurement process titled "Wakefield Council Contact Centre Telephony Solution." The aim is to enhance customer service by integrating a new telephony solution with Microsoft Teams, which will streamline operations and support the community's needs. This procurement, classified under services, includes telecommunications equipment and software, with opportunities for delivery in multiple regions across the United Kingdom. The significant date to note is the market engagement deadline, which is set for 23rd May 2025 at 12:00. The procurement process is managed under UK legal framework and has been amended to extend the market engagement deadline.

This tender offers substantial opportunities for businesses specialising in telecommunications and software development to partner with Wakefield Council in transforming their contact centre operations. Small and medium-sized enterprises (SMEs) particularly stand to benefit, as the procurement process highlights their suitability. Companies equipped with expertise in telecommunications installation services and customer relationship management software are especially well-suited to this project. Engaging with this tender not only provides a platform for business growth but also allows firms to contribute towards technological advancements in public services.

## Notice

Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.

### Planning Information

A Market Engagement questionnaire is available to view and complete on the Mercell YORtender site https://yortender.eu-supply.com/, reference number: 98932 . The Market Engagement will close on 23/05/2025 at 12:00

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021486-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 23 May 2025 |
| Award date | Not specified |
| Contract period | 4 Apr 2026 - 4 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COUNCIL OF THE CITY OF WAKEFIELD |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF1 2HQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wakefield North |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 51 - Installation services (except software)

### Codes

- 32500000 - Telecommunications equipment and supplies
- 48333000 - Contact management software package
- 51340000 - Installation services of line telephony equipment
- 51350000 - Installation services of line telegraphy equipment

## Release History

- 14 May 2025 at 16:28 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/021486-2025
- 2 May 2025 at 10:32 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/018701-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/021486-2025
  14th May 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/018701-2025
  2nd May 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://yortender.eu-supply.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050c15.json.