---
title: "Customer Digital Services - RTC/POD"
ocid: "ocds-h6vhtk-050c19"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c19"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050c19.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050c19.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE INSOLVENCY SERVICE"
published: "2025-05-02"
---

# Customer Digital Services - RTC/POD

Buyer: THE INSOLVENCY SERVICE  
Current stage: Planning  
OCID: ocds-h6vhtk-050c19

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c19)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050c19.json)

## Summary

The Insolvency Service, a central government public authority, is in the planning stage of a procurement process for the development of a Robotic Processing Automation system to enhance digital services for its ORS and PPI teams. This tender is categorized under IT services, specifically focusing on consulting, software development, Internet, and support. The procurement is planned to use a selective method under pre-Procurement Act commercial tools. The project is expected to commence on the 1st of January 2026 and conclude on the 31st of December 2027, with an overall budget of £2,000,000. The procurement notice was published on the 2nd of May 2025, indicating the early stages of the tendering process.

This tender presents significant opportunities for businesses in the IT sector, particularly those specializing in digital transformation and automation technologies. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement process specifies suitability for such businesses. Companies capable of delivering innovative and cost-effective solutions in software development and robotic automation would be well-suited to compete for this contract. Engaging in this procurement could lead to substantial growth and recognition within the public sector, further expanding business capabilities and networks.

## Notice

Development of Robotic Processing Automation system for the receipt of POD's into ORS and PPI teams

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018706-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Using pre-Procurement Act commercial tool |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2026 - 31 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,700,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE INSOLVENCY SERVICE |
| Locality | STRATFORD |
| Post town | East London |
| Postcode | E20 1HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 May 2025 at 10:39 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/018706-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/018706-2025
  2nd May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c19. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050c19.json.