---
title: "NHS BNSSG - Planned Outpatients Non-Emergency Patient Transport Services"
ocid: "ocds-h6vhtk-050c87"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c87"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050c87.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050c87.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD"
published: "2025-09-05"
---

# NHS BNSSG - Planned Outpatients Non-Emergency Patient Transport Services

Buyer: NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-050c87

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## Summary

The NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB) has initiated a procurement process for the provision of Planned Outpatients Non-Emergency Patient Transport Services (NEPTS), encompassing Bristol, North Somerset, and South Gloucestershire. This procurement is categorised under ambulance services and is valued at approximately £38.4 million with a five-year contractual term commencing on 1st April 2026, potentially extending by two additional years. The procurement follows an open procedure under the Health Care Services (Provider Selection Regime) Regulations 2023, indicating a compliance obligation with specific industry standards but not the Public Contracts Regulations 2015. Key dates include the standstill period ending on 17th September 2025, and the tender closing on 16th June 2025. Bids were required to be submitted electronically, and the selection process prioritises quality, integration, social value, and cost-effectiveness as criteria for awarding the contract.

This procurement offers an opportunity for businesses capable of providing ambulance and patient transport services to engage in a significant public health contract aimed at improving patient accessibility to non-emergency services. The contract anticipates the involvement of a Prime Provider, implying that large or consortia-based organisations with substantial infrastructure and experience in health services will be well-suited to meet this requirement. With a focus on operational excellence and the potential for annual adjustments based on NHS England's planning guidance, businesses that are adaptable and committed to innovation, service sustainability, and promoting health equality stand to gain significantly from this opportunity. This contract, therefore, presents a substantial opportunity for growth and lasting engagement with the NHS framework.

## Notice

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board sought to secure a Prime Provider who has the capability and capacity to deliver a planned outpatients Non-Emergency Patient Transport Service (NEPTS), in line with the specified requirements. The purpose of the planned outpatients NEPTS service is to ensure that there is an equitable and accessible service to all eligible patients in Bristol, North Somerset and South Gloucestershire based on their medical need. The model is based on all planned outpatient journeys being booked through a central point of contact called a Patient Transport Hub (PTH) where journey requests are made directly by patients/carers and health or social care staff. The contract term is 5 years with the option to extend for a further 2 years, making a contract value of PS27,418,310 over the initial 5-year term. If the 2-year extension option is utilised the total contract value is PS38,374,054. The bid price was not identical for each financial year. The contract will be uplifted annually in accordance with the planning guidance published by NHS England, which is usually available in the last quarter of a financial year. The new contract will commence on 1st April 2026.

### Lot Information

Lot 1

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board sought to secure a Prime Provider who has the capability and capacity to deliver a planned outpatients Non-Emergency Patient Transport Service (NEPTS), in line with the specified requirements. The purpose of the planned outpatients NEPTS service is to ensure that there is an equitable and accessible service to all eligible patients in Bristol, North Somerset and South Gloucestershire based on their medical need. The model is based on all planned outpatient journeys being booked through a central point of contact called a Patient Transport Hub (PTH) where journey requests are made directly by patients/carers and health or social care staff. Bookings for eligible patients will then be referred to the awarded Provider by 5pm the night before travel who will plan the journeys, working collaboratively with partner organisations transport teams. The awarded Provider will then transport those eligible patients to and from agreed providers of NHS commissioned care. The Provider must: * Ensure that patients get the transport mode most appropriate to their condition and mobility. * Provide a service 06:00 - 22:00 every day inclusive of bank or public holidays. (365 days a year and 366 days in each leap year) * Provide a call-to-confirm/text-to-confirm in a reasonable time prior to travel. * Provide a patient transport liaison staff member at both Southmead Hospital and the Bristol Royal Infirmary between 08:00 and 18:00 Monday to Saturday trained to an appropriate level of authority to assist with patient flow and who can perform or arrange risk assessments where necessary. * Transport patients needing renal dialysis who have a medical need requiring transport which isn't provided in the BNSSG Haemodialysis Car contract. * Ensure staff are trained to provide a supportive response for patients who have access needs which require higher levels of support. The contract term is 5 years with the option to extend for a further 2 years, making a contract value of PS27,418,310 over the initial 5-year term. If the 2-year extension option is utilised the total contract value is PS38,374,054. The bid price was not identical for each financial year. The contract will be uplifted annually in accordance with the planning guidance published by NHS England, which is usually available in the last quarter of a financial year. The new contract will commence on 1st April 2026. TUPE may apply to this process. Workforce information was supplied to Bidders on request on the basis that it is treated as strictly confidential. This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.

Options: There is the option to extend this contract for a further 2-year period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054211-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Sep 2025 |
| Submission deadline | 16 Jun 2025 |
| Future notice date | Not specified |
| Award date | 3 Sep 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £38,385,641 |
| Lots value | £38,385,641 |
| Awards value | Not specified |
| Contracts value | £38,374,054 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6AG |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | TLK1 Gloucestershire, Wiltshire and Bristol/Bath area |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ERS TRANSITION - TRADING AS EMED GROUP |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85143000 - Ambulance services

## Release History

- 5 Sep 2025 at 10:21 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/054211-2025
- 2 May 2025 at 14:38 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018861-2025

## Notice URLs

- https://bnssg.icb.nhs.uk/
- https://health-family.force.com/s/Welcome

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c87. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050c87.json.