---
title: "FOI Customer Relationship Management System"
ocid: "ocds-h6vhtk-050c8d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c8d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050c8d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050c8d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DFT OPERATOR LIMITED"
published: "2025-05-02"
---

# FOI Customer Relationship Management System

Buyer: DFT OPERATOR LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-050c8d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c8d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050c8d.json)

## Summary

The procurement process, managed by DFT Operator Limited, based in London, United Kingdom, has resulted in an award for the title "FOI Customer Relationship Management System." This contract pertains to the industry category of goods, specifically involving Customer Relationship Management software. The procurement stage is complete, with the contract signed on 25 April 2025. The contract period spans from 1 May 2025 to 30 April 2028, with an option for a 12-month extension. The procurement method is classified as below threshold, with an amount gross of GBP 51,600 and a net amount of GBP 43,000.

This tender presents a significant opportunity for businesses in the CRM software industry, particularly those specialising in cloud-based solutions for managing Freedom of Information requests. Companies like Digital Interactive Limited, an SME and the successful supplier for this contract, illustrate that smaller businesses can effectively compete for such opportunities. Those with expertise in providing software packages designed for public sector organisations, particularly in handling FOIs, would find this tender aligned with their growth ambitions.

## Notice

Provision of Infreemation, a dedicated cloud-based CRM solution specifically designed for managing and automating Freedom of Information (FOI) requests.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018873-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Apr 2025 |
| Contract period | 30 Apr 2025 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £43,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFT OPERATOR LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8SW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 2 May 2025 at 14:55 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/018873-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/018873-2025
  2nd May 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050c8d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050c8d.json.