---
title: "Contact Centre Telephone Solution"
ocid: "ocds-h6vhtk-050cd1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050cd1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050cd1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050cd1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "RHONDDA CYNON TAF CBC"
published: "2025-05-06"
---

# Contact Centre Telephone Solution

Buyer: RHONDDA CYNON TAF CBC  
Current stage: Award  
OCID: ocds-h6vhtk-050cd1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050cd1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050cd1.json)

## Summary

The procurement process for the "Contact Centre Telephone Solution" was conducted by Rhondda Cynon Taf County Borough Council. This contract involves the provision of an omni-channel telephony platform for the Council’s Corporate Contact Centre, aiming to align with their existing software licence term. The procurement falls under the IT services category with a focus on consulting, software development, Internet, and support. Classified under Welsh devolved regulations, this new short-term contract was directly awarded below the threshold without competition, a process that was completed on 6 May 2025. The contract with a gross value of £187,200 spans from 1 June 2025 until 31 May 2027, making it a substantial opportunity for involvement in public sector IT solutions within the UK, specifically in Porth.

This tender creates growth opportunities particularly for small to medium-sized enterprises (SMEs) specialising in IT services. Given the direct award nature of the procurement, businesses that can demonstrate specialised capabilities in adapting and enhancing contact centre platforms would be well-suited to such opportunities. While direct competition was not involved in the current instance, the project presents a strategic opening for businesses aiming to build long-term engagements with public agencies such as Rhondda Cynon Taf County Borough Council, leveraging the increasing demand for digital communication solutions within the public sector. The involvement of HYBRIT SERVICES LTD, an experienced supplier in this domain, underscores the need for companies with proven adaptability and technical expertise.

## Notice

Provision of an omni-channel Contact Centre telephony platform for the Council's Coporate Contact Centre. The Council is to enter into a new short term contract with an alternative platform provider, recommended by the contact centre software provider. This is a new short term contract to coincide with the contact centre existing software licence term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018969-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Mar 2025 |
| Contract period | 31 May 2025 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £187,200 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RHONDDA CYNON TAF CBC |
| Locality | PORTH |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HYBRIT SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 May 2025 at 08:20 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/018969-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/018969-2025
  6th May 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-111

## Notice URLs

- http://www.rctcbc.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050cd1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050cd1.json.