---
title: "P-3244 Insurance Claims Management System"
ocid: "ocds-h6vhtk-050cec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050cec"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050cec.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050cec.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "TRANSLINK"
published: "2025-09-08"
---

# P-3244 Insurance Claims Management System

Buyer: TRANSLINK  
Current stage: Tender  
OCID: ocds-h6vhtk-050cec

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050cec)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050cec.json)

## Summary

Translink, a public transport organisation based in Belfast, is conducting a procurement process for an "Insurance Claims Management System." This procurement falls under the IT services industry category, with a focus on software package and information systems. The process has undergone multiple stages, including planning, tender, and cancellation. The original tender aimed to secure a cloud-based SaaS solution for an Insurance Claims Management System by 30th July 2025. However, this tender was cancelled on 8th September 2025 due to the lack of suitable tenders, as announced in the official tender cancellation notice. Key dates in this process included a tender submission deadline on 30th July 2025 and the conclusion of a pre-market engagement period on 23rd May 2025.

The procurement process presented potential opportunities for businesses specialising in IT services, particularly those offering cloud-based SaaS solutions for insurance claims management. Although the tender was ultimately cancelled, organisations with expertise in compliance software and IT consulting could consider preparing for similar future opportunities. Businesses based in the UK, especially those familiar with Northern Irish devolved regulations, may have a competitive advantage. As the procurement process is classified as open and above the threshold, it invites broad participation, potentially benefiting SMEs and larger enterprises capable of delivering innovative IT solutions for the transport sector.

## Notice

Translink wishes to appoint a provider for the provision of a fully functioning and supported Insurance Claims Management System. The required solution must be cloud-based SaaS that is already available 'commercially off the shelf' (COTS). Your response must be submitted via the relevant call for tender (CfT). No other method of submission will be accepted.

### Lot Information

Lot 1

Renewal: The contract will run for an initial term of 4 years, with a further option to extend for a period of up to three years (4+1+1+1).

### Planning Information

This is a Pre-Market Engagement exercise (PME) that seeks input from the market to inform the upcoming procurement of a replacement Insurance Claims Management System.
Translink are seeking to invite suitable suppliers in this sector to respond to the below questionnaire. Following assessment of the responses received, Translink may invite suppliers to attend a short Teams session to further discuss their responses. 
Questionnaires must be submitted via the messaging portal for the relevant CfT on eTendersNI by no later than 12:00 on 20th May 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054674-2025 |
| Notice type | UK12 - Procurement Termination Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2025 |
| Submission deadline | 30 Jul 2025 |
| Future notice date | 20 May 2025 |
| Award date | Not specified |
| Contract period | 1 Jan 2026 - 31 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | £600,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Cancelled |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSLINK |
| Additional buyers | Missing |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 7LX |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48170000 - Compliance software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Sep 2025 at 13:19 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/054674-2025
- 30 Jun 2025 at 09:40 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036001-2025
- 6 May 2025 at 10:10 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/019018-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/054674-2025
  8th September 2025 - Procurement termination notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/036001-2025
  30th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/019018-2025
  6th May 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://etendersni.gov.uk/epps
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050cec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050cec.json.