---
title: "IT Service Management Tool - Ivanti 12 Month Business Continuity Requirement"
ocid: "ocds-h6vhtk-050e6c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050e6c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050e6c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050e6c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MARITIME AND COASTGUARD AGENCY"
published: "2025-05-08"
---

# IT Service Management Tool - Ivanti 12 Month Business Continuity Requirement

Buyer: MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-050e6c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050e6c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050e6c.json)

## Summary

The Maritime and Coastguard Agency, a central government public authority located in Southampton, has completed a procurement process titled "IT Service Management Tool - Ivanti 12 Month Business Continuity Requirement." This procurement falls under the service category of IT services, consulting, software development, internet, and support. The procurement process was executed via a direct method without competition, as it was below the financial threshold. The contract, valued at £45,435.32 net and lasting from 1 April 2025 to 31 March 2026, has been awarded to CTMS Service Management Ltd, based in Reading. The procurement aimed to secure licensing and support for the current ITSM configuration as part of preparations to tender a new solution.

The tender presents a significant opportunity for IT service providers, particularly small to medium-sized enterprises like CTMS Service Management Ltd, to engage in government contracts requiring specialised software maintenance and support. Businesses with expertise in IT service management tools and capable of providing continuity and stable service delivery will find this area promising for future tenders, especially as the Maritime and Coastguard Agency progresses toward competitive market solutions. This tender highlights the importance of maintaining existing systems while planning for longer-term innovation and competitive procurement processes.

## Notice

The MCA requires Ivanti licensing and support for our current ITSM configuration as preparations continue to competitively tender a new ITSM solution. This work has already started with a market engagement exercise under appropriate CCS frameworks. Maintenance of the current configured solution by the existing delivery partner is essential for business continuity reasons and there is no reasonable alternative for this 12 month period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019594-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £45,435 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CTMS SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 May 2025 at 09:06 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/019594-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/019594-2025
  8th May 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050e6c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050e6c.json.