---
title: "SPS-02278 ServiceNow ITSM Support and Development"
ocid: "ocds-h6vhtk-050ec2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050ec2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050ec2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050ec2.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SCOTTISH PRISON SERVICE"
published: "2025-05-08"
---

# SPS-02278 ServiceNow ITSM Support and Development

Buyer: SCOTTISH PRISON SERVICE  
Current stage: Planning  
OCID: ocds-h6vhtk-050ec2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050ec2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050ec2.json)

## Summary

The Scottish Prison Service (SPS), located in Edinburgh, is in the planning stage for a public procurement process titled "SPS-02278 ServiceNow ITSM Support and Development". This initiative is aimed at enhancing IT service management capabilities through a comprehensive support contract for IT services such as consulting, software development, internet, and support. Classified under CPV code 72000000, the project is scheduled to potentially commence after 5th June 2025. As this tender is within the services category, the current phase involves developing a procurement strategy, suggesting further updates and decisions on the route will follow, reflecting a planned status currently.

This tender presents a substantial opportunity for businesses specialising in IT services to collaborate with a national agency focused on public order and safety. Organisations with expertise in platform coordination, support, and development are well-suited to compete, as the contracting authority is seeking to bolster their ITSM capabilities. Engaging in this procurement process can foster business growth through strategic partnership with the SPS, leveraging the chance to cater to the IT needs of a government body. Interested parties are invited to register their interest promptly and keep abreast of further details as they are released.

## Notice

In order to enhance IT service management (ITSM) capabilities, the SPS are seeking a comprehensive support contract that includes platform coordination, support, and development time.

### Lot Information

Lot 1

The purpose of this Prior Information Notice (PIN) is to determine interest within the marketplace for this project. Those who are interested in this PIN should contact the SPS representative detailed in this PIN in the first instance to discuss the scope further. The SPS are currently developing a strategy for this project, meaning that the procurement route has not yet been determined. Further details will be provided in due course after a decision has been reached.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019721-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 4 Jun 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH PRISON SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9DJ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 May 2025 at 12:31 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/019721-2025

## Notice URLs

- http://www.sps.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000798255
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=798255
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00384

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050ec2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050ec2.json.