{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-050efb-2026-06-12T15:53:31+01:00", "date": "2026-06-12T15:53:31+01:00", "ocid": "ocds-h6vhtk-050efb", "initiationType": "tender", "planning": { "documents": [ { "id": "019789-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/019789-2025", "datePublished": "2025-05-08T15:25:33+01:00", "format": "text/html" }, { "id": "019798-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/019798-2025", "datePublished": "2025-05-08T15:35:13+01:00", "format": "text/html" }, { "id": "019868-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/019868-2025", "datePublished": "2025-05-08T16:55:25+01:00", "format": "text/html" }, { "id": "019874-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK3", "description": "Planned procurement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/019874-2025", "datePublished": "2025-05-08T17:03:49+01:00", "format": "text/html" } ], "milestones": [ { "id": "engagement", "type": "engagement", "description": "Post Office intends to hold a preliminary market engagement event via Microsoft Teams on the 21/5/2025 at 11:00 BST. Attendees are asked to register their expressions of interest in attending by completing the following Web3 expressions of interest form. http://redirect.transaxions.com/events/qqork", "dueDate": "2025-06-27T23:59:59+01:00", "status": "scheduled" } ] }, "parties": [ { "id": "GB-COH-02154540", "name": "Post Office Limited", "identifier": { "scheme": "GB-COH", "id": "02154540" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PRNP-5883-YMLG" } ], "address": { "streetAddress": "100 Wood Street", "locality": "London", "postalCode": "EC2V 7ER", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "Procurement@postoffice.co.uk", "name": "Liam Carroll" }, "roles": [ "buyer" ], "details": { "url": "https://corporate.postoffice.co.uk/", "classifications": [ { "id": "publicAuthorityCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - central government" }, { "id": "publicUndertaking", "scheme": "UK_CA_TYPE", "description": "Public undertaking" } ] } }, { "id": "GB-COH-00741598", "name": "IBM United Kingdom Limited", "identifier": { "scheme": "GB-COH", "id": "00741598" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PNQM-8935-PYGQ" } ], "address": { "streetAddress": "Building C, IBM Hursley Office, Hursley Park Road", "locality": "Winchester", "postalCode": "SO21 2JN", "country": "GB", "countryName": "United Kingdom", "region": "UKJ36" }, "roles": [ "tenderer" ], "details": { "url": "http://www.ibm.com/uk-en/", "scale": "large", "vcse": false } }, { "id": "GB-COH-12691292", "name": "ESCHER SOFTWARE SERVICES UK LIMITED", "identifier": { "scheme": "GB-COH", "id": "12691292" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PWDM-5461-DNTM" } ], "address": { "streetAddress": "21 Sackville St Floor 3", "locality": "London", "postalCode": "W1S 3DN", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "roles": [ "tenderer" ], "details": { "url": "https://www.eschergroup.com/", "scale": "sme", "vcse": false } }, { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited", "identifier": { "scheme": "GB-COH", "id": "04757301" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYHC-2313-BXRY" } ], "address": { "streetAddress": "30 Fenchurch Street", "locality": "London", "postalCode": "EC3M 3BD", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "UK.TenderMonitoring@accenture.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.accenture.com.gb-en", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Accenture plc Director - Reana Connelly - March 1977 Director - Mark Ellis - April 1978 Director - Malcolm Joseph Fernandes - March 1973 Director - Emma Louise Kendrew - December 1980 Director - Matthew James Prebble - May 1976 Director - Derek Boyd Simpson - December 1961 All at 30 Fenchurch Street, London, EC3M 3BD" } }, { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc.", "identifier": { "scheme": "GB-PPON", "id": "PHTB-6691-VBBZ" }, "address": { "streetAddress": "350 Lincoln St, Suite 2400", "locality": "Hingham", "postalCode": "02043", "country": "US", "countryName": "United States", "region": "US" }, "contactPoint": { "email": "sales@oneviewcommerce.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "http://www.oneviewcommerce.com", "scale": "sme", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false }, "control": { "description": "Accenture plc Director - Reana Connelly - March 1977 Director - Mark Ellis - April 1978 Director - Malcolm Joseph Fernandes - March 1973 Director - Emma Louise Kendrew - December 1980 Director - Matthew James Prebble - May 1976 Director - Derek Boyd Simpson - December 1961 All at 30 Fenchurch Street, London, EC3M 3BD" } } ], "buyer": { "id": "GB-COH-02154540", "name": "Post Office Limited" }, "tender": { "id": "ocds-h6vhtk-050efb", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Horizon Replacement Services - Replacement Service Provider and COTS-EPOS-SaaS", "description": "Please note that the standstill period for Lot 2 of this procurement has been extended until 26 June 2026, therefore the earliest the contract can be signed will be 27 June 2026. Please note that the standstill period for Lot 2 of this procurement has been extended until 15th June 2026, therefore the earliest the contract can be signed will be the 16th June 2026. Lot 1 - Replacement Service Provider - the replacement service provider will transition the service from the incumbent supplier, Fujitsu Services Limited (\"FSL\" or \"Fujitsu\"), on a Walk In Take Over (\"WITO\") basis, provide some optional service stabilisation upgrades and, longer term, transformation of Horizon and its related systems to Cloud based technologies. Lot 2 - COTS-EPOS-SaaS - a fully supplier supported and maintained commercial off-the-shelf (\"COTS\") EPOS system, provided as software as a service (\"SaaS\"). The system must meet the Authority's specific requirements with minimal bespoke customisations. The Supplier will provide ongoing support, updates, and optimisation services. Physical deployment of technology to branches is not included.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48810000", "description": "Information systems" }, { "scheme": "CPV", "id": "48820000", "description": "Servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51610000", "description": "Installation services of computers and information-processing equipment" }, { "scheme": "CPV", "id": "51620000", "description": "Installation services of office equipment" }, { "scheme": "CPV", "id": "72210000", "description": "Programming services of packaged software products" }, { "scheme": "CPV", "id": "72220000", "description": "Systems and technical consultancy services" }, { "scheme": "CPV", "id": "72230000", "description": "Custom software development services" }, { "scheme": "CPV", "id": "72240000", "description": "Systems analysis and programming services" }, { "scheme": "CPV", "id": "72250000", "description": "System and support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "value": { "amountGross": 492000000, "amount": 410000000, "currency": "GBP" }, "procurementMethodDetails": "Competitive flexible procedure", "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2031-06-30T23:59:59+01:00", "maxExtentDate": "2033-06-29T23:59:59+01:00" }, "status": "complete", "title": "Replacement Service Provider", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "price", "name": "Commercial", "description": "30% of the total marks available is allocated to the commercial element of the tender.", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Qualitative", "description": "70% of the total marks available is allocated to the qualitative element of the tender.", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "description": "Selection based on evaluation of the PSQ responses.", "forReduction": true }, { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true }, { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true }, { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true }, { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "hasRenewal": true, "renewal": { "description": "Lot 1 will have an initial term of 5 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, "hasOptions": true, "options": { "description": "This is set out in Schedule 2 of the draft contract that deals with the optional outcomes. Schedule 2 of the draft contract will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } }, { "id": "2", "title": "COTS-EPOS-SaaS Supplier", "status": "complete", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "price", "name": "Commercial", "description": "30% of the total marks available is allocated to the commercial element of the tender.", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Qualitative", "description": "70% of the total marks available is allocated to the qualitative element of the tender.", "numbers": [ { "number": 70, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 65, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "description": "Selection based on evaluation of the PSQ responses.", "forReduction": true }, { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true }, { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true }, { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true }, { "type": "economic", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "type": "technical", "description": "This is set out in the PSQ document that will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." }, { "description": "Bidders will be required to complete a Procurement Specific Questionnaire regarding its capacity, capability and experience and other key preconditions of participation. The responses to the PSQ will be evaluated and scored, and the scores then moderated. The highest scoring six bidders will qualify to receive the Initial Invitation to Tender (IIT). The PSQ document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form.", "forReduction": true } ] }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2036-06-30T23:59:59+01:00", "maxExtentDate": "2038-06-30T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "Lot 2 will have an initial term of 10 years plus two optional 1-year extensions (to be exercised at POL's discretion). Schedule 2 of the draft contract provides for other extension options." }, "suitability": { "sme": true }, "hasOptions": true, "options": { "description": "This is set out in the requirements document that deal with the optional outcomes. The requirements document will be provided to all bidders that have signed and completed the non-disclosure agreement, the ethical walls agreement and the conflict of interest form." } } ], "communication": { "futureNoticeDate": "2025-06-30T23:59:59+01:00" }, "status": "complete", "amendments": [ { "id": "019798-2025", "description": "Updated Lot 1 Description." }, { "id": "042203-2025", "description": "Updated description of Lot 2. Description of possible extension." }, { "id": "047578-2025", "description": "Changes to Tender Notice and Associated Tender Documents (sections 24 and 31 of the Procurement Act 2023) The Tender Notice has changed from that originally published to update the requirements for Lot 2. The associated tender documents issued to Bidders following the initial publication of tender notice on 21 July 2025 and the completion of a non-disclosure agreement (NDA), ethical walls agreement (EWA) (where required) and a conflicts of interest form (CoIF) have also changed. A brief summary of those changes are: - Background document: further details of Lot 2 procurement. - Draft initial invitation to tender (IIT): refinement of Lot 1 award criteria and further details of Lot 2 award criteria. - The procurement-specific questionnaire, draft contract and other associated tender documents for Lot 2 will be made available to suppliers that complete the NDA, EWA and CoIF. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs. - Consequential changes and corrections to the Lot 1 draft contract will be made following the issue of the Lot 2 draft contract." }, { "id": "050009-2025", "description": "Update to the Scope and Lot 2 Sections to clarify the AWS (or equivalent) requirement." } ], "procurementMethod": "selective", "procedure": { "features": "For this procurement, the Post Office Limited (POL) intends to award a public contract through a competitive flexible procedure in accordance with section 20(1) and (2)(b) of the Procurement Act 2023. The public contracts under this procurement are awarded by reference to lots. The outcome could be one of the following: * separate bidders are awarded the contracts for: Lot 1 Replacement Service Provider (comprising continuation of the current services through Walk In & Take Over from the incumbent where a new supplier is appointed, with optional services including stabilisation activities and transform operations where required by POL); and Lot 2 COTS-EPOS-SaaS Supplier (comprising the provision and implementation (where required) of the COTS and EPOS solution, and ongoing run services); or * a single supplier could be awarded both Lots. The following stages will be followed: 1. Stage 1: Planned Procurement Notice - POL issued a Planned Procurement Notice on 8 May 2025 2. Stage 2: Procurement Specific Questionnaire - a. Issuing of a Tender Notice inviting bidders to submit a request to participate in the procedure. b. To request to participate, bidders must register with POL's e-Sourcing platform, Web 3, complete, sign and return the non-disclosure agreement (NDA), conflict of interest form (COIF) and ethical walls agreements (EWA) (where required for incumbent suppliers) sent to the bidder. Bidder's must complete the Procurement Specific Questionnaire (PSQ) by no later than 21 August 2025 for Lot 1 and 12 September 2025 for Lot 2. The PSQ and other associated tender documents and background documents will be made available to a bidder upon receipt of a properly completed NDA, EWA (where required) and COIF. In addition, bidders must register with the central digital platform operated by the Cabinet Office (CDP) and upload the core supplier information. They must also ensure that any associated person of the bidder and any proposed sub-contractor also registers with the CDP and uploads their core supplier information. To request to participate in Lot 1, bidders must do so by returning completed PSQ (including confirmation of CDP registration and upload of core supplier information) by 12:00 BST on Thursday, 21 August 2025. For Lot 2, bidders must do so by 12:00 BST on Friday, 12 September 2025. c. All documents relating to this procurement, including all procurement documents, will be made available through POL's e-Sourcing platform, Web 3, the link for which can be found elsewhere in this notice. Bidders must return the NDA, COIF and, where required the EWA, to receive access to all associated tender documents. Suppliers bidding for both Lot 1 and Lot 2 will need to complete separate NDAs, EWAs and CoIFs d. The PSQ will be structured in such a way that potential providers can submit and be evaluated for the specific lot in which they are interested. The PSQ will address background information, economic standing, capability, capacity and experience, but will not require any pricing at this stage. e. The PSQ submissions will be evaluated and moderated against a set of criteria that test bidders' capacity, capability and experience. The six highest scoring bidders for each lot will be Invited to submit an Initial Tender as part of the Initial Tender Stage (ITS). 3. Stage 3: Initial Tender Stage - At the ITS of the procurement, tenders will be assessed on how the Bidder's proposed solution will be delivered, how much it will cost and under what terms it will be supplied. There will be weightings applied to the qualitative and quantitative assessment criteria set out in the ITS documentation. Any tender submitted, at ITS, must be capable of acceptance without the need to engage in dialogue. Where an assessed tender meets the criteria set out in the ITS documentation, POL may determine that tender is the most advantageous tender (MAT), under section 19 of the Procurement Act 2024 and proceed to Stage 6: Contract Award with that Bidder. If POL does so, it will not conduct Stage 4 or Stage 5. 4. Stage 4: Dialogue (optional) - a. Where POL decides to continue to the dialogue stage, it intends to invite up to four bidders with the highest scoring Initial Tenders for each lot from the ITS to participate with POL in dialogue/negotiation. b. Dialogue/negotiation will be staggered with Lot 1 starting first and Lot 2 commencing prior to the Lot 1 dialogue completing. 5. Stage 5: Invitation to Submit Final Tenders (ITSFT) - a. Once dialogue completes, the bidders invited to dialogue will be Invited to Submit Final Tenders (ITSFT) against the refined requirements (solution, commercial and contractual) and the refined award criteria weightings that apply to this stage (which will be set out in the ITSFT). b. POL will evaluate and moderate the final tenders and assess which tenders offer the most advantageous tender (MAT). 6. Stage 6: Contract Award - Following evaluation and moderation of the ITSFT responses, POL will identify the preferred bidder(s) and announce this in accordance with the Procurement Act 2023 and Procurement Regulations 2024, and work with those preferred bidders to finalise contracts. POL proposes to rely on section 24 of the Procurement Act 2024 to refine the award criteria. It will rely on that section to potentially change the relative weighting of the award criteria following the dialogue/negotiation stage. POL expects to require similar services after the expiry of the contract awarded under this procurement. However, it does not intend to carry out that subsequent procurement in reliance on the direct award justification in paragraph 8 of Schedule 5 to the Procurement Act 2023." }, "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "expressionOfInterestDeadline": "2025-09-12T12:00:00+01:00", "awardPeriod": { "endDate": "2026-07-01T23:59:59+01:00" }, "coveredBy": [ "GPA" ], "submissionMethodDetails": "https://postoffice.wax-live.com/S2C/SignIn.aspx", "enquiryPeriod": { "endDate": "2025-09-09T12:00:00+01:00" }, "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "L-1", "documentType": "biddingDocuments", "url": "https://postoffice.wax-live.com/S2C/SignIn.aspx" }, { "id": "future", "documentType": "biddingDocuments", "accessDetails": "Via Web 3 see above https://postoffice.wax-live.com/S2C/SignIn.aspx Select 'Open Opportunities' and then click on the 'view details' button for the event titled 'AA1493a - Horizon Replacement Services Procurement - Request to Participate - Lot 2'" }, { "id": "041512-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/041512-2025", "datePublished": "2025-07-21T10:12:19+01:00", "format": "text/html" }, { "id": "042203-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/042203-2025", "datePublished": "2025-07-22T18:13:47+01:00", "format": "text/html" }, { "id": "047578-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/047578-2025", "datePublished": "2025-08-11T11:20:51+01:00", "format": "text/html" }, { "id": "050009-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/050009-2025", "datePublished": "2025-08-20T09:04:49+01:00", "format": "text/html" } ], "riskDetails": "In respect of both Lot 1 and Lot 2 contracts POL has identified the following risks, the occurrence of which could jeopardise the satisfactory performance of the awarded contracts, but because of their nature, cannot be addressed in the contracts as awarded, and so may require a substantial amendment to the contracts under paragraph 5 of Schedule 8 (materialisation of a known risk) to the Procurement Act 2023: * findings of the Post Office Horizon IT Inquiry (or any other public inquiry, or inquiry of a similar nature, into the operations of the Post Office or the Horizon system) (Inquiry) that require modification to the awarded contract to implement; * policy decisions made by HM Government, any regulator, or any other public body, whether or not in response to findings by an Inquiry, that require modification to the awarded contracts to implement; * the enactment or coming into force of legislation relating to the Post Office that requires modification to the awarded contracts to implement; * where the Lot 1 and Lot 2 contracts are awarded to separate suppliers, the failure of one supplier to perform its obligations under awarded contract where that failure affects the ability of the supplier under the other awarded contract to perform its obligations; * where the deployment of the Lot 2 solution by the Lot 1 supplier to the branch estate is delayed, disrupted to otherwise does not proceed according to plan due to complexities arising from the branch network; * where either the Lot 1 or Lot 2 supplier is unable to perform their obligations under their respective awarded contract due to complexities arising from the Horizon systems; * in respect of either the Lot 1 or Lot 2 contract, that the procurement for the contract for the other Lot is abandoned or significantly delayed; In respect of the Lot 1 contract only: * there is a delay to the appointment of the Lot 2 supplier; * there is a delay in the design and build of the solution, or any part of it, provided under the Lot 2 contract; or * the Authority is unable to recruit sufficient in-house service integration and management capability, and requires additional support from the Lot 1 supplier. In respect of the Lot 2 contract only: There is a delay in implementation of the Lot 1, which results in a continued reliance on the incumbent supplier and the need for an extension to the contract or other change to ensure business continuity." }, "language": "en", "bids": { "details": [ { "id": "1", "status": "valid", "tenderers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "relatedLots": [ "1" ] }, { "id": "2", "status": "valid", "tenderers": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "relatedLots": [ "2" ] }, { "id": "3", "status": "valid", "tenderers": [ { "id": "GB-COH-00741598", "name": "IBM United Kingdom Limited" } ], "relatedLots": [ "1" ] }, { "id": "4", "status": "valid", "tenderers": [ { "id": "GB-COH-12691292", "name": "ESCHER SOFTWARE SERVICES UK LIMITED" } ], "relatedLots": [ "2" ] } ], "statistics": [ { "id": "1", "measure": "bids", "value": 2, "relatedLot": "1" }, { "id": "2", "measure": "bids", "value": 2, "relatedLot": "2" }, { "id": "3", "measure": "finalStageBids", "value": 2, "relatedLot": "1" }, { "id": "4", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "5", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "6", "measure": "finalStageBids", "value": 2, "relatedLot": "2" }, { "id": "7", "measure": "smeFinalStageBids", "value": 2, "relatedLot": "2" }, { "id": "8", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "2" } ] }, "awards": [ { "id": "1", "title": "LOT 1 - Replacement Service Provider", "status": "active", "date": "2026-05-21T00:00:00+01:00", "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48481000", "description": "Sales or marketing software package" }, { "scheme": "CPV", "id": "48800000", "description": "Information systems and servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51100000", "description": "Installation services of electrical and mechanical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51600000", "description": "Installation services of computers and office equipment" }, { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72610000", "description": "Computer support services" }, { "scheme": "CPV", "id": "72810000", "description": "Computer audit services" }, { "scheme": "CPV", "id": "72820000", "description": "Computer testing services" }, { "scheme": "CPV", "id": "72910000", "description": "Computer back-up services" }, { "scheme": "CPV", "id": "72920000", "description": "Computer catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "contractPeriod": { "startDate": "2026-06-03T00:00:00+01:00", "endDate": "2031-06-02T23:59:59+01:00", "maxExtentDate": "2033-06-02T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. The contract may also be renewed where there remains work in progress at the end of the initial term, or either of the extension terms, and such renewal period shall equal the time required to allow the works in progress to be completed. The Authority may commission services during a renewal period, in which case the renewal period shall further extend to accommodate those commissioned services as works in progress." }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables." }, "relatedLots": [ "1" ], "subcontracting": { "subcontracts": [ { "id": "1", "mainContractors": [ { "id": "GB-COH-04757301", "name": "Accenture (UK) Limited" } ], "description": "CBRE Managed Services Limited 61 Southwark Street London SE1 0HL" } ] }, "documents": [ { "id": "046828-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/046828-2026", "datePublished": "2026-05-21T10:10:22+01:00", "format": "text/html" }, { "id": "051833-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/051833-2026", "datePublished": "2026-06-02T12:06:46+01:00", "format": "text/html" }, { "id": "055837-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/055837-2026", "datePublished": "2026-06-12T15:53:31+01:00", "format": "text/html" } ], "assessmentSummariesDateSent": "2026-05-21T00:00:00+01:00", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-06-03T23:59:59+01:00", "status": "scheduled" } ], "amendments": [ { "id": "055837-2026", "description": "Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2" } ] }, { "id": "2", "title": "LOT 2 - COTS-EPOS-SaaS", "status": "pending", "date": "2026-05-21T00:00:00+01:00", "value": { "amountGross": 169200000, "amount": 141000000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "items": [ { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "48110000", "description": "Point of sale (POS) software package" }, { "scheme": "CPV", "id": "48480000", "description": "Sales, marketing and business intelligence software package" }, { "scheme": "CPV", "id": "48800000", "description": "Information systems and servers" }, { "scheme": "CPV", "id": "48920000", "description": "Office automation software package" }, { "scheme": "CPV", "id": "48930000", "description": "Training and entertainment software package" }, { "scheme": "CPV", "id": "51110000", "description": "Installation services of electrical equipment" }, { "scheme": "CPV", "id": "51210000", "description": "Installation services of measuring equipment" }, { "scheme": "CPV", "id": "51600000", "description": "Installation services of computers and office equipment" }, { "scheme": "CPV", "id": "72200000", "description": "Software programming and consultancy services" }, { "scheme": "CPV", "id": "72300000", "description": "Data services" }, { "scheme": "CPV", "id": "72400000", "description": "Internet services" }, { "scheme": "CPV", "id": "72500000", "description": "Computer-related services" }, { "scheme": "CPV", "id": "72600000", "description": "Computer support and consultancy services" }, { "scheme": "CPV", "id": "72800000", "description": "Computer audit and testing services" }, { "scheme": "CPV", "id": "72900000", "description": "Computer back-up and catalogue conversion services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "2" } ], "contractPeriod": { "startDate": "2026-06-27T00:00:00+01:00", "endDate": "2036-06-27T23:59:59+01:00", "maxExtentDate": "2038-06-27T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year." }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables." }, "relatedLots": [ "2" ], "subcontracting": { "subcontracts": [ { "id": "1", "mainContractors": [ { "id": "GB-PPON-PHTB-6691-VBBZ", "name": "OneView Commerce, Inc." } ], "description": "1. Amazon Web Services EMEA SARL, UK Branch 1 Principal Place, Worship Street, London, EC2A 2FA, United Kingdom 2. Google Cloud EMEA Limited 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland 3. Datadog Ireland Limited (UK Establishment) 5 Churchill Place, 10th Floor, London, E14 5HU, UK 4. MongoDB UK Limited 12th Floor, 240 Blackfriars Road, London, SE1 8NW, United Kingdom 5. Typesense, Inc. 14090 Southwest Fwy, Suite 300, Sugar Land, Texas 77478, United States" } ] }, "documents": [ { "id": "046828-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/046828-2026", "datePublished": "2026-05-21T10:10:22+01:00", "format": "text/html" }, { "id": "051833-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/051833-2026", "datePublished": "2026-06-02T12:06:46+01:00", "format": "text/html" }, { "id": "055837-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/055837-2026", "datePublished": "2026-06-12T15:53:31+01:00", "format": "text/html" } ], "assessmentSummariesDateSent": "2026-05-21T00:00:00+01:00", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-06-27T23:59:59+01:00", "status": "scheduled" } ], "standstillPeriod": { "endDate": "2026-06-26T23:59:59+01:00" }, "amendments": [ { "id": "055837-2026", "description": "Alterations are scope description for Lot 2 and standstill date and contract dates update for Lot 2" } ] } ], "contracts": [ { "id": "1", "awardID": "1", "title": "Replacement Services Provider", "status": "active", "period": { "startDate": "2026-06-04T00:00:00+01:00", "endDate": "2031-06-03T23:59:59+01:00", "maxExtentDate": "2033-06-03T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "The Authority may extend the contract up to two times at its discretion, and in each case for an additional year. The contract may also be renewed where there remains work in progress at the end of the initial term, or either of the extension terms, and such renewal period shall equal the time required to allow the works in progress to be completed. The Authority may commission services during a renewal period, in which case the renewal period shall further extend to accommodate those commissioned services as works in progress" }, "hasOptions": true, "options": { "description": "The contract includes scope for additional services to be obtained from the supplier. This includes optional services which can be triggered by the Authority, the initiation of projects over the term of the contract pursuant to work orders, and a request to quote process through which the Authority can request the supplier to quote for additional deliverables" }, "value": { "amountGross": 322800000, "amount": 269000000, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-06-04T00:00:00+01:00", "agreedMetrics": [ { "id": "1", "title": "Availability - Critical", "description": "The target performance level for the aggregate availability of each critical service is >=99.95%." }, { "id": "2", "title": "Availability - High", "description": "The target performance level for the aggregate availability of each high priority service is >=99.91%." }, { "id": "3", "title": "Social Value KPI: Annual Reduction in Carbon Emissions", "description": "The target performance level for the annual reduction in carbon emissions (arising from the performance of the contract measured in MTCDE) is a >=10% annual reduction" } ], "documents": [ { "id": "053142-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/053142-2026", "datePublished": "2026-06-05T09:50:17+01:00", "format": "text/html" } ] } ] }