---
title: "Universal Information, Advice & Guidance Service"
ocid: "ocds-h6vhtk-050fe9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050fe9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050fe9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050fe9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WARRINGTON BOROUGH COUNCIL"
published: "2025-09-18"
---

# Universal Information, Advice & Guidance Service

Buyer: WARRINGTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-050fe9

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## Summary

Warrington Borough Council has concluded the procurement process for the "Universal Information, Advice & Guidance Service," which falls under the services industry category. The procurement was conducted using an open procedure method, reflecting its commitment to transparency and competition. The awarded contract encompasses the delivery of community advice services, including legal, debt, and housing advice as well as outreach services, within Warrington. This substantial contract, valued at £3.8 million, was awarded to the Warrington District Citizens Advice Bureau, with the contract's service period commencing on 1 December 2025 and concluding on 30 November 2030, with potential extensions up to 2035. An important milestone marked by the future contract signature is scheduled for 17 October 2025.

This tender opens significant opportunities for businesses in the guidance and counselling services sector, particularly those capable of delivering comprehensive community support services. Companies with expertise in legal, debt management, and outreach services, and those oriented towards creating accessible service points, stand to gain notable advantages. Small and medium enterprises (SMEs) were involved in the bidding process, highlighting the procurement's suitability for businesses aiming for expansion in regional civic and social services. As the contract also includes services such as domestic abuse and welfare advice, organisations with experience in these areas may find alignment with this contract's objectives, fostering growth and offering community impact.

## Notice

Warrington Borough Council is commissioning community advice services for the supply of: * Legal, Debt and Housing Advice Services (core service) * Outreach Service (eg. GP surgeries, Children's Centres, Community settings). The Service has a physical presence in Warrington to deliver the face to face work as detailed in the service specification. The service is to be provided in a manner that enables access, especially to those groups who do not traditionally access town centre based provisions. The service will be delivered from relevant and accessible venues. The council are working with a single provider who can deliver all aspects of the above contract. The service will: * provide a single point of access for information advice and guidance services. * reduce direct costs, whilst maintaining quality. * modernise the approach of delivering information advice and guidance services in Warrington. * promote the provision of self-help and online information, advice and guidance. Aside from the core contract there are additional elements to deliver the following separate services: * Domestic Abuse Worker * Macmillan Benefits Advice and Welfare Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057735-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2025 |
| Submission deadline | 23 Jun 2025 |
| Future notice date | 12 May 2025 |
| Award date | 17 Sep 2025 |
| Contract period | 1 Dec 2025 - 30 Nov 2030 |
| Recurrence | 2030-05-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,800,000 |
| Lots value | £3,800,000 |
| Awards value | £3,800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WARRINGTON BOROUGH COUNCIL |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA1 1UH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Bewsey and Whitecross |
| Westminster constituency | Warrington South |
| Delivery location | TLD61 Warrington |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WARRINGTON DISTRICT CITIZENS ADVICE BUREAU |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services
- 85312310 - Guidance services
- 85312400 - Welfare services not delivered through residential institutions

## Release History

- 18 Sep 2025 at 13:20 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/057735-2025
- 15 May 2025 at 14:31 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021865-2025
- 9 May 2025 at 14:11 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/020133-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/057735-2025
  18th September 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/021865-2025
  15th May 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/020133-2025
  9th May 2025 - Planned procurement notice on Find a Tender
- https://procontract.due-north.com/Opportunities
  DN773879

## Notice URLs

- http://www.cawarrington.org.uk
- https://procontract.due-north.com/OpportunitiesDN773879
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050fe9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050fe9.json.