--- title: "Customer Identity Access Management (CIAM)" ocid: "ocds-h6vhtk-05123a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05123a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05123a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05123a.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "BBC (BRITISH BROADCASTING CORPORATION)" published: "2026-04-23" --- # Customer Identity Access Management (CIAM) Buyer: BBC (BRITISH BROADCASTING CORPORATION) Current stage: Tender OCID: ocds-h6vhtk-05123a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05123a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05123a.json) ## Summary The BBC (British Broadcasting Corporation) has initiated a procurement process for a Customer Identity Access Management (CIAM) project, with a focus on IT services in London, United Kingdom. The tender, currently in the selection stage as of April 2026, invites qualified organisations to participate by completing a Non-Disclosure Agreement. The procurement, termed competitive flexible procedure, aims to transition to a new authentication platform that satisfies growth, scalability, and modern authentication needs. Key dates include the expression of interest deadline on 25th May 2026, with the contract projected to start on 29th January 2027 and potentially extend through 2036. Valued at GBP 45,000,000, the project seeks to accommodate up to 100 million users, ensuring reliable and cost-effective service delivery. This tender provides significant opportunities for businesses specialising in IT services, particularly those with expertise in software development and digital platform management. The BBC's focus on engaging modern authentication and verification methods indicates a growth potential in developing innovative solutions that cater to young audiences. Companies that can offer scalable, resilient, and state-of-the-art solutions will find this a compelling opportunity, especially SMEs and VCSEs that align with the BBC's selection criteria. The potential to influence the public sector's digital infrastructure offers long-term business growth possibilities through an extensive service contract, benefiting entities prepared to commit to technological advancements and strategic partnerships with the BBC. ## Notice The BBC welcomes responses to this ITT oppertunity in order for the supply chain and Tenderers to respond to this procurement exercise. https://bbc.ukp.app.jaggaer.com/web/login.html To gain access (by invitation) each Tenderering party must complete the Non Disclousure Agreement and submit to The BBC for approval, before the Tenderer is invited to participate and obtain full access to the Procurement Documents. The scope of these services are as generally detailed below; The requirement for a Customer Identity & Access Management Platform sits with BBC Media Tech and specifically the Account and Identity team. BBC Account and Identity will serve as the gateway to the BBC's digital ecosystem, playing a pivotal role in the BBC's product platforms by enabling essential capabilities for BBC user connection, recognition, and understanding. This procurement seeks to; a. Demonstrate value for money from the Most Advantageous Tender (MAT); b. Adopt the best quality / technical long-term solution to meet the demand and technology pathways; and c. Transition from the existing service to a new service seamlessly without disruption to the services. This will be achieved by: * Low-friction authentication journeys * Increased adoption of child profiles (0-13, supported via linked guardian accounts) * High engagement with younger audiences (0-13) * Enhanced authentication and verification methods * Greater flexibility in the platform infrastructure. The BBC's Relevant Requirements for an Access Management Platform are summarised as follows: * Reliability and resilience - to meet BBC critical system availability targets and disaster recovery targets (Appendix F - CIAM Specification); * Scalability - a Contract to support significant growth in BBC user records, tokens, and request capacity * Innovation enablement - faster delivery of sign-in and registration features; * Cost efficiency - predictable SaaS model; * Modern authentication capabilities - support for contemporary authentication standards and methods; and * Efficient and cost-effective upgrades pathways that follow the supply chains and industries technology pathways and manages obsolescence effectively. The Relevant Requirements and functionality for the future demand have been established, and the BBC envisages potential growth to the following. * 100M users * 550 million tokens* *Assumes same token reference is used for overlapping tokens when refresh on refresh is enabled * 50K RPS BBC is therefore seeking Tenderers with the Solution, Skills, and Experience to deliver the obligations and requirements to a consistently high standard. A detailed specification is set out in the Procurement Documents within The Portal https://bbc.ukp.app.jaggaer.com/web/login.html Any contract start dates provided are estimated as these dates and contract duration are not known at this stage. ### Lot Information Lot 1 Renewal: The Contract may be extended at the BBC's discretion on three sequential occasions: one extension of two years; one further extension of one year; and one final extension of one year. If the BBC wishes to exercise these options, it will give written notice to the supplier prior to the end of the relevant term. ### Planning Information In order to take part in this RFI, please take the following steps: 1 - Register your company on the Jaggaer eSourcing portal (this is only required once): 1.1 Go to https://bbc.bravosolution.co.uk 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the RFI: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs Open to all Suppliers' link. 2.3 - Click on the relevant PQQ to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ into your 'My PQQs page. (This is a secure area reserved for your projects only). 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - All RFI documentation can be found within the eTendering portal. 3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ. 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer eSourcing help desk. * * All questions relating to this RFI should be submitted via the BBC's eSourcing portal at https://bbc.bravosolution.co.uk * * Deadline for clarification questions - Tuesday 27th May 2025 at 14:00 (UK Time) Deadline for submitting an RFI response - Tuesday 10th June 2025 at 14:00 (UK Time) ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/037102-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Apr 2026 | | Submission deadline | 19 May 2026 | | Future notice date | 10 Jun 2025 | | Award date | Not specified | | Contract period | 29 Jan 2027 - 30 Jan 2032 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £45,000,000 | | Lots value | £45,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BBC (BRITISH BROADCASTING CORPORATION) | | Locality | LONDON | | Post town | West London | | Postcode | W1A 1AA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | West End | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72212100 - Industry specific software development services ## Release History - 23 Apr 2026 at 12:52 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037102-2026 - 13 May 2025 at 14:33 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/020927-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/037102-2026 23rd April 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/020927-2025 13th May 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.bbc.co.uk/supplying/ - https://bbc.bravosolution.co.uk - https://bbc.bravosolution.co.uk/web/login.html - https://bbc.ukp.app.jaggaer.com/web/login.html - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05123a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05123a.json.