--- title: "Banking Automation Managed Services IIT (Self Service Devices)" ocid: "ocds-h6vhtk-051278" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051278" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051278.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051278.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "POST OFFICE LIMITED" published: "2026-06-16" --- # Banking Automation Managed Services IIT (Self Service Devices) Buyer: POST OFFICE LIMITED Current stage: Tender OCID: ocds-h6vhtk-051278 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051278) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051278.json) ## Summary Post Office Limited is currently conducting an active procurement process concerning their Banking Automation Managed Services IIT (Self Service Devices). The tender involves the provision of managed services for an ATM network and multi-function deposit devices, supporting cash dispensation, deposit, and additional functionalities such as contactless services. The primary procurement category is services, and the contract's estimated gross value is £50.4 million. This initiative falls under the competitive flexible procedure and targets the installation and maintenance of up to 1,400 existing devices with potential growth. Key deadlines include the conclusion of the tender period on 13th July 2026 and the award by 17th September 2026. Interested suppliers can submit tenders until the specified deadlines through the Post Office's procurement portal. This tender offers extensive opportunities for growth, particularly for companies specialising in managed services for financial and technology sectors. Businesses with capabilities in IT, telecommunications, and hardware maintenance, as well as experience in deploying transaction processing solutions compliant with regulatory standards, are best suited to compete. The opportunity allows suppliers to engage in a long-term partnership potentially fostering innovation and efficiency improvements in their service delivery. The outlined scope also presents room for businesses to diversify their offerings by incorporating additional services such as bill payment systems or advanced security solutions. ## Notice Post Office is issuing two tenders in succession. The first to be issued is as per 1 below (Managed Services of the Self Service Devices) and the second as referred under 2) below the hardware supply of the Self Service Devices 1) Managed Services of Self Service Devices (ATMs & Multi-Function Deposit (MFDs) and other associated Self Service Devices. To support an existing ATM network (cash dispense notes only) of c.1,400 devices. The volume may increase by up to 500 devices (this is not guaranteed growth). To support a range of MFDs (cash dispense notes only and deposit of notes and coins). Anticipated volumes are 400 devices by the start of 2028 which may increase by another 400 devices beyond 2028 (this is not guaranteed) Key services to be included in the procurement are Provision of a fully managed service solution to support both cash dispense and cash deposit functionality (including notes and coin for deposit). The scope of the services will include: a. Provision and management of a suitable and future proofed secure telecommunications infrastructure to support an ATM / Multi-Function Deposit (MFD) network including both wireless and wired solutions. The solution must be capable of supporting transactions at the devices and remote software upgrades. b. Provision of a suitable software stack and ongoing software upgrades and maintenance to support ATMs and MFDs to include as a minimum the following services i. Cash withdrawal (with and without receipt) ii. Cash deposit - notes and coins. iii Cash recycling iv Balance enquiry / mini statements (scheme dependent) to screen or printed. v. Combined Balance and Cash transaction vi. PIN Management Services (PIN Change and Unlock to eligible cards). vii. Welsh Language Functionality viii. Text to Speech Functionality ix. Multiple Language capability for Visa and Mastercard transactions x. Have onscreen marketing ad branding functionality for POL. xi. Contactless services (Scheme dependent) c. A future proofed solution that and enables the introduction of other services including but not limited to, bill payment, staged contactless transactions etc. d. The software solution must comply with LINK, MasterCard, Visa and PCI regulations (to the extent that the latter's rules apply to the processing of cash transactions), including but not limited to support for Automatic Key Distribution (AKDS), accommodating the key exchange scheme required for each applicable hardware manufacturer (currently Hyosung and NCR) in the host environment. e. Provision of a comprehensive hardware maintenance solution to support ATMs and MFDs. This may include differentiated service provisioning based on such criteria as transaction volumes, location etc. f. Consumable provision e.g. receipt rolls g. Training and training materials including for Postmasters including but not limited to manuals, quick reference guides and videos. h. Provision and management of a suitable monitoring and event management system. i. Provision of a suitable helpdesk to support inbound queries received from Postmasters and POL employees and to proactively contact Postmasters to ensure that they undertake the required basic first line maintenance (FLM) and cash management tasks. j. cleaning services - including regular and ad hoc cleaning. k. IMAC services to include: i. Device installations ii. Device removals iii. Device relocations within the same premises or to alternative premises iv. Signage solutions included illuminated signage where required. v. Comprehensive IMAC turnkey service from initial survey to completion of all works (including but not limited to glazing, brickwork, and stonework), management of all contractors on site and provision of all required sign off and the provision of compliance paperwork. l. Physical and logical security solutions to prevent theft and fraud. Including but not limited to chains, anchoring solutions, locks, anti-cash and card trapping, anti-skimming solutions etc. m. Account management services including the provision of a suitably qualified and experienced Account Director, provision of regular and ad hoc reports, adherence to and attendance at governance forums etc. 2) The supply of ATM and MFD hardware (Self Service Devices) - Post Office will be issuing a separate tender for this which is expected early July 2024. 3) Post Office has issued a Pre-Market engagement Notice and has engaged with interested parties. ### Lot Information Lot 1 Options: The right to additional purchases while the contract is valid. ### Planning Information Post Office is looking to procure a single provider for the Managed Services Lot and up to three providers of hardware (Cash Withdrawal and Deposit Devices Lot) for a term of up to 5 years with an anticipated commencement date of c15th September 2026. This will be undertaken utilising the Government's Find a Tender Service (FTS) under the Competitive Flexible Procedure route as per the new Procurement Act 2023. We are therefore seeking providers that can deliver a high standard of products & services to support our current infrastructure with a global insight re innovation and future trends to keep Post Office leading edge for our Customers and Postmasters. This process will give potential suppliers the opportunity to engage with Post Office to discuss and explore and potentially add to our requirements through discussion and feedback, providing additional insight into current market trends, their capabilities, innovation and future strategic direction. We will be focussing on a number of key areas including, overall proposition, pricing model, cost efficiencies, revenue generating opportunities and innovation delivered through a long term, collaborative relationship. Post Office will therefore be running a Pre-market Engagement (PME) event face to face with online facilities via Microsoft Teams on 14/08/25, between 11.00 - 13.00 at our London Office (this may be subject to change) to present our high level requirements and future vision for these products and services, and to gain your feedback and input to shape the procurement. Exchanges of information may continue up to issue of initial tenders, which may include additional individual face to face or Teams meetings Post Office will run this procurement exercise via our e-sourcing tool which will give suppliers the opportunity to express an interest, by self-inviting themselves to attend the event (either in person or via MS Teams) and to seek clarifications following the PME event. The event named as follows: AA1473 Pre-Market Engagement Event - ATMs/Deposit Devices & Managed Services. Please refer to the Questionnaire tab to complete the matrix advising of attendees, which is mandatory. Closing date 08/08/2025. This event can be found on Post Offices Corporate website https://corporate.postoffice.co.uk/en/governance/our-suppliers/working-with-us/ , see guidance on how to join the opportunity in our newsletter: https://corporate.postoffice.co.uk/media/edup34j0/procurement-newsletter-august-2022.pdf After the PME event (c September 2025), Post Office will issue a Tender Notice for suppliers' to "submit a Supplier's request to participate - Procurement Specific Questionnaire (PSQ)". This is the equivalent of the Standard Selection Questionnaire (SQ) operated under the previous Regulations, PCR 2015. Post Office reserve the right to undertake intermittent tender assessments throughout the process, which may be used to eliminate suppliers failing to meet criteria before later stages. Supplier assessments through audits, site visits, or demonstrations may also be introduced. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/056856-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Jun 2026 | | Submission deadline | 13 Jul 2026 | | Future notice date | 30 Sep 2025 | | Award date | Not specified | | Contract period | 31 Mar 2027 - 31 Mar 2032 | | Recurrence | 2030-09-01 | ## Values | Field | Value | | --- | --- | | Tender value | £48,000,000 | | Lots value | £50,400,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | POST OFFICE LIMITED | | Locality | LONDON | | Post town | Central London | | Postcode | EC2V 7ER | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | City of London | | Electoral ward | Bassishaw | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 51 - Installation services (except software) - 66 - Financial and insurance services - 72 - IT services: consulting, software development, Internet and support ### Codes - 30123200 - Automatic cash dispensers - 51000000 - Installation services (except software) - 66112000 - Deposit services - 66180000 - Foreign exchange services - 72222300 - Information technology services - 72514000 - Computer facilities management services ## Release History - 16 Jun 2026 at 19:49 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/056856-2026 - 15 Jul 2025 at 15:18 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/040157-2025 - 13 May 2025 at 18:30 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/021017-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/056856-2026 16th June 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/040157-2025 15th July 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/021017-2025 13th May 2025 - Pipeline notice on Find a Tender - https://postoffice.wax-live.com/S2C/SignIn.aspx Select 'Open Opportunities' and then click on the 'view details' button for the event titled "AA1538 -Managed Services of Self Service Devices" ## Notice URLs - https://corporate.postoffice.co.uk/ - https://corporate.postoffice.co.uk/en/governance/our-suppliers/working-with-us/ - https://corporate.postoffice.co.uk/media/edup34j0/procurement-newsletter-august-2022.pdf - https://postoffice.wax-live.com/S2C/SignIn.aspxSelect'OpenOpportunities'andthenclickonthe'viewdetails'buttonfortheeventtitled"AA1538-ManagedServicesofSelfServiceDevices" - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051278. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051278.json.