---
title: "Service and support Agreement covering CCTV, Automatic Passenger Counting, Media screens and Single Point Sign On"
ocid: "ocds-h6vhtk-0512d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0512d8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0512d8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0512d8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN TRAINS LIMITED"
published: "2025-05-15"
---

# Service and support Agreement covering CCTV, Automatic Passenger Counting, Media screens and Single Point Sign On

Buyer: NORTHERN TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0512d8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0512d8.json)

## Summary

Northern Trains Limited, a central government public authority based in York, is continuing its partnership with Alan Dick Communications Ltd. This contract is a direct award for a service and support agreement covering CCTV, Automatic Passenger Counting, Media screens, and Single Point Sign On infrastructure. The procurement process is tagged as complete, with the contract beginning on 30th May 2025 and running until 31st March 2027. This procurement, classified under IT services, addresses locations in the UK's North East and additional regions in the North. It aligns with the utilities special regime and reflects a significant expenditure of £7,350,000, with additional renewal options for three one-year extensions.

This tender offers significant potential for business growth, particularly for companies specialising in IT services that include consulting, software development, and support. It is especially suitable for suppliers capable of delivering bespoke back-office support and software systems tailored to specific hardware and intellectual property frameworks. Businesses positioning themselves in servicing legacy fleets and new technology integrations within rail operations would likely find this contract aligns with their expertise and growth strategies. Such opportunities cater well to SMEs, particularly those with experience in deploying and supporting critical infrastructure across broad geographical areas.

## Notice

The original contract covered AD Comms supplying the hardware for the CCTV, Automatic Passenger Counting, Media screens and Single Point Sign On. The hardware fitted across the 260 units is specific to the OEM. While NTL will still need to maintain and replace aspects of the hardware, the largest proportion of ongoing costs with the supplier is for the back-office and hosting support, which is bespoke to the OEM due to intellectual property rights (IPR). This extension to the original agreement is in place to ensure operationality and cyber security provisions remain protected as as AD Comms provide the backoffice support and software systems for these system to remain in place.

### Procurement Information

The hardware fitted across the 260 units is specific to the OEM. While NTL will still need to maintain and replace aspects of the hardware, the largest proportion of ongoing costs with the supplier is for the back-office and hosting support, which is bespoke to the OEM due to intellectual property rights (IPR). Northern does not have the ability to replace hardware across 260+ trains due to the cost and disruption to passenger service, noting that the original fitment plan took 5 years from start to present day, and some trains are still not yet completed particularly noting that NTL is underway with a new trains procurement which will see these assets being removed from service at some point beyond 2030.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021803-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 May 2025 |
| Contract period | 29 May 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £7,350,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN TRAINS LIMITED |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6JT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALAN DICK COMMUNICATIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 May 2025 at 13:42 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/021803-2025
- 14 May 2025 at 10:40 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/021175-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/021803-2025
  15th May 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/021175-2025
  14th May 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://adcomms.ltd
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0512d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0512d8.json.