---
title: "Tenant Satisfaction Measure Surveys"
ocid: "ocds-h6vhtk-0512eb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0512eb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0512eb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0512eb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THRIVE HOMES"
published: "2025-05-14"
---

# Tenant Satisfaction Measure Surveys

Buyer: THRIVE HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-0512eb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0512eb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0512eb.json)

## Summary

The procurement process led by Thrive Homes, a sub-central government public authority in Hemel Hempstead, involves the award of a contract titled "Tenant Satisfaction Measure Surveys" within the services industry category. Thrive Homes sought customer research services to conduct tenant satisfaction questionnaires aligned with the Regulator of Social Housing standards. This process reached the contract award stage on 14th May 2025, following the completion of a limited procurement method due to a below-threshold competition. Emotional Logic Ltd, an SME based in Newcastle, was selected as the supplier with the contract set to run from 21st May 2025 to 18th May 2028, with an option to extend for an additional two years.

This tender presents business growth opportunities for companies proficient in survey services, particularly those catering to customer satisfaction comprehensively. SMEs like Emotional Logic Ltd can find this sector advantageous, enabling them to leverage their niche expertise in tenant engagement and satisfaction measurement. Businesses equipped with the right skills in conducting comprehensive studies within the social housing sector would be well-suited to compete in similar contracts, offering an avenue to establish or expand networks with public authority organizations like Thrive Homes.

## Notice

Thrive Homes are seeking a provider of customer research services with proven experience of carrying out tenant satisfaction measure questionnaires and ensuring that all of the requirements of the Regulator of Social Housing Tenant Satisfaction Measure surveys are met. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=947621316

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021205-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 May 2025 |
| Contract period | 21 May 2025 - 18 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £180,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THRIVE HOMES |
| Locality | HEMEL HEMPSTEAD |
| Post town | Hemel Hempstead |
| Postcode | HP3 9TD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Dacorum |
| Electoral ward | Kings Langley |
| Westminster constituency | South West Hertfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EMOTIONAL LOGIC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342311 - Customer satisfaction survey

## Release History

- 14 May 2025 at 11:05 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/021205-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/021205-2025
  14th May 2025 - Contract award notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=947621316
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0512eb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0512eb.json.