---
title: "Backup as a Service remedial and support"
ocid: "ocds-h6vhtk-051330"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051330"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051330.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051330.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN GAS NETWORKS LIMITED"
published: "2025-05-14"
---

# Backup as a Service remedial and support

Buyer: NORTHERN GAS NETWORKS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-051330

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051330)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051330.json)

## Summary

The public procurement process involves Northern Gas Networks Limited (NGN), located in Colton Leeds, United Kingdom, engaging in a contract titled "Backup as a Service remedial and support". This transaction falls within the industry category of Software programming and consultancy services. NGN has employed the direct award procurement method, highlighting that the process is in its award and contract stage as of 14th May 2025. The contract, valued at £182,839.20 excluding VAT, was awarded to Softcat PLC, a large-scale company based in Marlow, United Kingdom. Aimed at enhancing NGN’s data resilience and compliance, the service will be carried out across regions UKC, UKD1, and UKE from 18th May 2025 to 18th May 2027. This project supports NGN's strategic evaluation of its backup solutions in alignment with business objectives.

This tender offers significant opportunities for businesses in the tech industry, particularly those specialising in IT services, enterprise backup solutions, and disaster recovery services, to showcase their capabilities. Companies with expertise in providing managed services and cloud platform solutions will find competitive advantage if similar tenders are issued, as NGN evaluates adopting native technologies for future projects. By understanding NGN’s requirements and strategic alignment, businesses can better position themselves to deliver innovative, efficient, and secure solutions, potentially leading to long-term collaboration and increased revenues.

## Notice

Softcat PLC provides NGN with a managed service via Harbor for our enterprise backup systems implemented within our AWS cloud platform. This is a contract extension. These services include: - Ensuring all NGN data within scope is continuously backed up. - Providing NGN with 24/7 incident management support with agreed Service Level Agreements (SLAs) in place - Supporting NGN's IT disaster recovery and business continuity processes. - Continuous maintenance of the enterprise backup systems, including any required system updates or application version upgrades. - Providing NGN with insights into the backup services, including daily status reporting, conducting monthly restore activities, and conducting service reviews. - Supporting NGN with audit compliance. A stable, reliable, and secure backup solution is essential to NGN's data and cyber resilience, making this a critical technology platform to build and operate.

### Procurement Information

NGN is thoroughly evaluating our enterprise backup solution with the intent to adopt certain components using native technologies at our disposal. This strategic move aims to enhance alignment with our overarching business strategic objectives. A comprehensive review of the solution is essential, necessitating considerable time and resources to execute. This will enable NGN to make an informed decision regarding our future backup landscape architecture, subsequently allowing us to initiate a formal tender process with well-defined requirements. Terminating this service at the end of its current contract would place NGN in a highly compromised position, whereby we would be operating our critical production IT systems without the capability to back up and restore NGN data in the event of data loss or a cyber security attack. This would also mean that the governance, risk, and compliance policies and procedures we have agreed to would become unattainable, putting NGN at risk of audit breaches with the regulator and other audit committees, potentially resulting in financial penalties and reputational damage.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021440-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 May 2025 |
| Contract period | 17 May 2025 - 18 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £182,839 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN GAS NETWORKS LIMITED |
| Locality | COLTON LEEDS |
| Post town | Leeds |
| Postcode | LS15 8TU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Garforth & Swillington |
| Westminster constituency | Leeds East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 14 May 2025 at 15:12 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/021440-2025
- 14 May 2025 at 13:04 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/021295-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/021440-2025
  14th May 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/021295-2025
  14th May 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://Softcat.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051330. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051330.json.