---
title: "Provision of On Train Wi-Fi maintenance and software support"
ocid: "ocds-h6vhtk-0513bc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0513bc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0513bc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0513bc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN TRAINS LIMITED"
published: "2025-05-15"
---

# Provision of On Train Wi-Fi maintenance and software support

Buyer: NORTHERN TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0513bc

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## Summary

The procurement process initiated by Northern Trains Limited, a public authority in central government, aims to provide ongoing maintenance and software support for on-train Wi-Fi systems across its fleet. This service is crucial not only for passenger connectivity but also for operational systems such as CCTV and electronic sales. The procurement was conducted through a direct award method, recognising the specialised nature of the technology involved. The contract, valued at £8.5 million, involves services provided by Icomera UK Limited, and extends across various regions of the United Kingdom. Key dates include the award notice published on 15 May 2025, with the contract period beginning on 30 May 2025 and set to end by 31 March 2027, with possible extensions up to 2030.

This tender provides significant business growth opportunities, particularly for enterprises involved in IT services like consulting, software development, and Internet support. Businesses adept at providing bespoke technical support in high-demand industries such as public transport could thrive in this context. As the services involved require specialised knowledge and 24/7 system monitoring, this contract is best suited for firms familiar with complex digital infrastructure and operational system integration, such as those offered by Icomera UK Limited. Such engagements not only ensure revenue from prolonged support contracts but also reinforce relationships with significant public sector clients.

## Notice

This contract covers the provision of On Train Wi-Fi (OTW) System Availability via an X6i router and Passenger Access Points in each train vehicle. The OTW is important to Northern's customers for utilising Wi-Fi on-board however it is also needed for a range of other critical services including Closed Circuit Television (CCTV), Electronic Point of Sale (EPOS), Remote Condition Monitoring (RCM), and Passenger Information System (PIS) that are required to operate the trains in passenger services in line with ORR regulations. The agreement covers provisions of supplying/ overhauling/ maintaining the hardware that was installed across the 260 units however the largest proportion of ongoing costs with the supplier is for the back-office and hosting support. This Backoffice support covers 24/7 monitoring of the OTW and the support systems that hang off the OTW. The requirements for this monitoring are in line with the following; a) for P1 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify the Company's Onboard Systems On-Call representative by calling the central number to notify the Company of the P1 Digital Train Incident b) For P2, P3 and P4 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify by email to the Company's points of contacts. c) if the Digital Train Incident relates to a Connected Onboard System, the Contractor shall notify the supplier of the Connected Onboard System about any Digital Train Incident discovered during the monitoring promptly (and in any event within thirty (30) minutes after discovery of a Digital Trian Incident).

### Procurement Information

We aim to extend the contract to cover the end-of-life period for the product/hardware provided by this supplier. The service they offer is bespoke and specific to the hardware that has been installed across all of Northern legacy fleets of trains. The roll out period for the original equipment installation was 5 years commencing from the first unit until the last and noting that these units are due to be replaced shortly after 2030 it would not be economically viable to change the hardware out.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021831-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 May 2025 |
| Contract period | 29 May 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £8,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN TRAINS LIMITED |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6JT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICOMERA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 May 2025 at 14:07 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/021831-2025
- 14 May 2025 at 16:56 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/021496-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/021831-2025
  15th May 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/021496-2025
  14th May 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.icomera.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0513bc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0513bc.json.