---
title: "Contract for Remote Concierge Service Maintenance"
ocid: "ocds-h6vhtk-0513ff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0513ff"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0513ff.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0513ff.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CITY & COUNTY OF SWANSEA"
published: "2025-07-04"
---

# Contract for Remote Concierge Service Maintenance

Buyer: CITY & COUNTY OF SWANSEA  
Current stage: Award  
OCID: ocds-h6vhtk-0513ff

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0513ff)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0513ff.json)

## Summary

The City & County of Swansea has completed a procurement process for the "Contract for Remote Concierge Service Maintenance," aimed at enhancing security and reducing anti-social behaviour in residential areas like Griffith John St and Matthew St. The procurement process, conducted via an open competition approach, concluded with the award of the contract to OpenView Security Solutions Ltd. The contract, valued at £44,800 excluding VAT, commences on 3rd August 2025 and holds a potential renewal period of up to 24 months. The primary service involves IT consultancy and support services under the CPV classification, with the location being Swansea, region UKL18. This award highlights the final stage of the procurement, shifting from planning and tendering to official contracting and implementation.

This procurement offers substantial opportunities for businesses specialising in IT services, security solutions, and telecommunications, particularly those providing consultancy or technical support. The emphasis on security systems ensures that firms with expertise in surveillance, telecommunications equipment, or audiovisual maintenance could find significant growth potentials in this domain. With criteria heavily weighted towards quality and price, businesses that can deliver superior service while maintaining cost-efficiency will be ideally positioned to compete in similar future tenders.

## Notice

Remote Concierge Service (referred to as RCS) is to enable the Landlord Service, via the Neighbourhood Support Unit (referred to as NSU), to provide a safe and secure environment for all the residents living at Griffith John St (blocks 1 &2) and Matthew St (blocks 1 & 2). The NSU is a 24-hr service based in a control room at Central Area Housing Office. The RCS will be monitored from a dedicated workstation. The primary purpose of the RCS is to enable the NSU to monitor, intercept and screen visitors via the door entry system to minimise anti-social behaviour and crime and disorder

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037394-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2025 |
| Submission deadline | 12 Jun 2025 |
| Future notice date | Not specified |
| Award date | 30 Jun 2025 |
| Contract period | 2 Aug 2025 - 2 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,000 |
| Lots value | £45,000 |
| Awards value | Not specified |
| Contracts value | £44,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY & COUNTY OF SWANSEA |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA1 3SN |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Waterfront |
| Westminster constituency | Swansea West |
| Delivery location | TLL18 Swansea |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPENVIEW SECURITY SOLUTIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 35 - Security, fire-fighting, police and defence equipment
- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32300000 - Television and radio receivers, and sound or video recording or reproducing apparatus
- 32500000 - Telecommunications equipment and supplies
- 35120000 - Surveillance and security systems and devices
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Jul 2025 at 11:04 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/037394-2025
- 15 May 2025 at 09:23 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021590-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/037394-2025
  4th July 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/021590-2025
  15th May 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.swansea.gov.uk/dobusiness
- https://etenderwales.bravosolution.co.uk
- https://etenderwales.bravosolution.co.ukitt_117297-RemoteConciergeServiceMaintenance
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0513ff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0513ff.json.