---
title: "Contact Centre Services"
ocid: "ocds-h6vhtk-0514a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0514a1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0514a1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0514a1.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DBS"
published: "2025-05-15"
---

# Contact Centre Services

Buyer: DBS  
Current stage: Planning  
OCID: ocds-h6vhtk-0514a1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0514a1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0514a1.json)

## Summary

DBS, a sub-central government public authority based at 10 Princes Parade, Liverpool, Merseyside, is planning a procurement process for Contact Centre Services, with a focus on the call centre industry category. The procurement process is currently in the planning stage, with a future notice expected on 2nd January 2030. This planned tender covers services and is of significant scale, as it is above the threshold. The contract period is intended to start on 1st October 2030 and end by 30th September 2034, with the potential for renewal up to 30th September 2036. This procurement will be delivered in the United Kingdom (region UKD). Interested companies should stay alert for the formal tender announcement on the stated date.

This tender presents a strategic opportunity for businesses specialised in call centre services to expand their market presence. Companies with experience in delivering large-scale contact centre solutions and the capacity to handle extended contracts with potential renewals will be well-suited to compete. By engaging with this procurement, businesses can potentially establish long-term partnerships with DBS, enhancing their business portfolio and credibility. Furthermore, involvement with a notable public authority such as DBS can offer increased visibility and further business growth prospects within the public sector.

## Notice

Contact Centre Services for DBS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021799-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 2 Jan 2030 |
| Award date | Not specified |
| Contract period | 30 Sep 2030 - 30 Sep 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DBS |
| Locality | MERSEYSIDE |
| Post town | Liverpool |
| Postcode | L3 1QY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 15 May 2025 at 13:36 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/021799-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/021799-2025
  15th May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0514a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0514a1.json.