---
title: "Telecoms Network and Infrastructure Framework"
ocid: "ocds-h6vhtk-051536"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051536"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051536.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051536.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PROCUREMENT FOR HOUSING"
published: "2026-02-04"
---

# Telecoms Network and Infrastructure Framework

Buyer: PROCUREMENT FOR HOUSING  
Current stage: Award  
OCID: ocds-h6vhtk-051536

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## Summary

The public procurement process led by Procurement for Housing (PfH) has concluded the award stage of its Telecoms Network and Infrastructure Framework, focusing on providing telecommunications and associated services to enhance digital connectivity across the UK. Located in Birchwood, Warrington, PfH delivers procurement solutions for the social housing sector through a detailed framework agreement that includes services like cloud-based solutions, unified communications, mobile communications, and Internet of Things (IoT) technologies. This open procedure covers England, Wales, Scotland, and Northern Ireland, with contracts scheduled to commence from 23 February 2026, following a standstill period ending on 13 February 2026.

This tender presents significant growth opportunities for businesses in the telecommunications industry, particularly for small and medium enterprises (SMEs), given PfH's dedication to engaging a diverse supplier base. With lots addressing network infrastructure, unified communications, mobile and 5G solutions, and digital inclusion, companies specialising in IT services, network management, and digital infrastructure are well-positioned to benefit. The framework's scope allows for tailoring to specific member needs, enabling participants to broaden their service offerings and penetrate the public sector market effectively. Businesses that can deliver high-quality, innovative solutions to enhance connectivity and service delivery in social housing and public sectors will find this tender advantageous.

## Notice

Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Members manage more than 90% of UK' social housing stock, with PfH helping them to achieve efficiency savings using a wide range of services including framework agreements, dynamic purchasing systems, spend analyses, strategy reviews, consolidated billing and comprehensive reporting. PfH is a contracting authority under section 2 of the Procurement Act 2023 and a centralised procurement authority under section 1(4) of that Act. Please refer to www.pfh.co.uk for additional information. PfH is administered by Inprova Limited and is headquartered in the North West of England with over 20 years of expertise and experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating procurement services and technology, Inprova operates as a delivery partner, supporting business performance improvement for the public sector. PfH is establishing a Framework Agreement for Telecommunications and Associated Services. The framework will provide services and associated products relating to networking and security including cloud-based solutions, voice solutions, unified communications, mobile communications and total communications, in addition to providing solution to support digital inclusion and solutions utilising the Internet of Things technologies. The Framework will be divided into lots which will be set out in the Tender Notice.

### Lot Information

Lot 1 - Network Infrastructure, Services, Hardware & Cybersecurity

This lot covers the design, deployment, and management of core network infrastructure, including full-fibre, leased lines, WAN/LAN solutions, and associated hardware. It supports secure, high-performance connectivity across estates, enabling digital transformation and future-proofing member networks. Services include installation, maintenance, and optimisation, with options for managed network services and hardware procurement. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

Lot 2a - Unified Communications & Collaboration (Licence based)

This lot provides integrated communication solutions to support hybrid working, customer engagement, and internal collaboration across housing and public sector organisations nationwide. All products and services are licence-based, enabling flexible access and scalable deployment. Offerings include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools (voicemail-to-email, SMS gateways, internal chat). These services are designed to enhance connectivity across remote and office-based teams, with support for softphones, mobile apps, and video conferencing hardware. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

Lot 2b - Unified Communications & Collaboration (Pay-as- you-go)

This lot offers flexible, integrated communication solutions designed to support hybrid working, customer service, and internal collaboration across housing and public sector organisations. Delivered on a pay-as-you-go basis, members can scale usage according to demand and budget. Services include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools such as voicemail-to-email, SMS gateways, and internal chat. Hybrid work enablement is supported through softphones, mobile apps, and video conferencing hardware, ensuring seamless connectivity across remote and office-based teams. To enhance service delivery, this lot also includes intelligent contact centre solutions with omnichannel support, CRM integration, CCaaS platforms, AI call routing, sentiment analysis, and workforce management tools. AI is selectively integrated to improve analytics, automate meeting tasks, and optimise contact centre performance without adding complexity. Analytics and reporting tools provide valuable insights into communication usage and quality. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings. The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions

This lot provides mobile connectivity and infrastructure to support workforce mobility, smart estate management, and real-time data processing across housing and public sector organisations. It includes flexible mobile voice and data plans (4G/5G SIMs, pooled and unlimited data), a wide range of supported devices (smartphones, tablets, rugged hardware), and centralised mobile device management (MDM) with AI-based health monitoring. These services enable organisations to stay connected on the move and deploy smart devices across estates, enhancing operational efficiency and responsiveness. Advanced technologies such as private 5G networks and edge computing are also included, offering high-performance wireless coverage for campuses and faster local data processing. AI is selectively applied to optimise network performance, support intelligent decision-making, and enhance analytics. Associated products and services may be tailored to meet specific member requirements, ensuring the effective delivery of the lot's offerings. This Framework will also cover associated goods and services and will be available for use across England, Wales, Scotland, and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

Lot 4 - Digital Inclusion, Wi-Fi & IOT Solutions

This lot is designed to bridge the digital divide by delivering inclusive, affordable digital services to residents in social housing and underserved communities across the UK. It supports access to connectivity, devices, and digital skills through community Wi-Fi, affordable broadband (including social tariffs and voucher schemes), and device access programmes such as loan schemes and refurbished equipment distribution. Digital skills training is also included, with AI-personalised learning paths to support individual progress. These services are delivered in partnership with councils, charities, and social enterprises to maximise social value and community impact. Enhanced with IoT connectivity, this lot enables smarter, safer environments through applications such as environmental monitoring and assisted living. It includes low-power, wide-area connectivity (NB-IoT, LTE-M), scalable SIM provisioning, and AI-based anomaly detection for real-time device management. AI is also used to optimise Wi-Fi performance, personalise learning, and measure impact through sentiment analysis and inclusion KPIs. Associated products and services may be tailored to meet specific member needs, ensuring the effective delivery of the lot's offerings. This Framework will be available for use across England, Wales, Scotland, and Northern Ireland.

Renewal: The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.

### Planning Information

As part of our commitment to transparency, we are undertaking a market engagement exercise and publishing a Prior Market Engagement (PME) notice to gauge supplier interest and gather insight into potential solutions for our forthcoming Inclusive Telecommunications Framework. This framework will serve permissible users across the public sector.
The purpose of this exercise is to:
Ensure the scope of the framework is comprehensive and inclusive of appropriate solutions.
Understand market capabilities and capacity to meet the needs of public sector customers.
Mitigate risks by testing assumptions and refining requirements before the procurement process.
Ensure the framework offers value and is viable for both customers and the supply chain.
Feedback from this engagement will help shape the final framework specification, ensuring it is aligned with customer needs, commercially sustainable, and supportive of a diverse and competitive supplier base.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009769-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Dynamic, Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2026 |
| Submission deadline | 3 Nov 2025 |
| Future notice date | 22 Sep 2025 |
| Award date | 30 Jan 2026 |
| Contract period | 23 Feb 2026 - 22 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £82,500,000 |
| Lots value | £59,000,000 |
| Awards value | £37,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PROCUREMENT FOR HOUSING |
| Locality | BIRCHWOOD, WARRINGTON |
| Post town | Warrington |
| Postcode | WA2 0YL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Poulton North |
| Westminster constituency | Warrington North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 14 |
| Supplier names | ABZORB GROUP; AVOIRA; BRITANNIC TECHNOLOGIES; CENTRAL NETWORKS AND TECHNOLOGIES; CLOUDCLEVR; DAISY COMMUNICATIONS; DATABASE FOR BUSINESS; EXCHANGE COMMUNICATIONS INSTALLATIONS; HYBRIT SERVICES; INCLINE-IT; KESTRONICS; MLL TELECOM; SOCIAL TELECOMS; SOUTHERN COMMUNICATIONS CORPORATE SOLUTIONS |

## CPV Codes

### Divisions

- 03 - Agricultural, farming, fishing, forestry and related products
- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 64 - Postal and telecommunications services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services
- 75 - Administration, defence and social security services
- 80 - Education and training services
- 98 - Other community, social and personal services

### Codes

- 03000000 - Agricultural, farming, fishing, forestry and related products
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 30200000 - Computer equipment and supplies
- 31000000 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 45000000 - Construction work
- 45310000 - Electrical installation work
- 45314000 - Installation of telecommunications equipment
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 50310000 - Maintenance and repair of office machinery
- 51000000 - Installation services (except software)
- 51300000 - Installation services of communications equipment
- 64000000 - Postal and telecommunications services
- 71000000 - Architectural, construction, engineering and inspection services
- 71316000 - Telecommunication consultancy services
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
- 73400000 - Research and Development services on security and defence materials
- 75000000 - Administration, defence and social security services
- 80000000 - Education and training services
- 98000000 - Other community, social and personal services

## Release History

- 4 Feb 2026 at 09:34 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/009769-2026
- 22 Sep 2025 at 15:49 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/058667-2025
- 22 Aug 2025 at 08:07 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/050703-2025
- 16 May 2025 at 07:49 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/022002-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/009769-2026
  4th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/058667-2025
  22nd September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/050703-2025
  22nd August 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/022002-2025
  16th May 2025 - Pipeline notice on Find a Tender
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613528
  Document 1 - PA23 - ITT - PfH Telecoms Framework
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613530
  Document 2 - PA23 - Instructions to Tenderers
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613532
  Document 3 - PA23 - Evaluation Criteria
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613533
  Document 4 - PA23-Framework Scope and Requirements
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613536
  Document 5A - Procurement Specific Questionnaire (PSQ)
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613538
  Document 5B - PSQ Scoring Methodology
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613540
  Document 6A - ITT Template - Final
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613548
  Document 6B - ITT Scoring Methodology & Note
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613549
  Document 7- Pricing Schedule
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613550
  Document 8 - Framework Agreement-Template
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613552
  Document 9- Call Off Contract and Conditions - Template.
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613555
  Document 10 - Tender Certificates.
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613557
  Document 11- Quantum Gen 2 form Template.
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613560
  Document 12 - Tender Submission Checklist

## Notice URLs

- http://procurementforhousing.co.uk/permissible-users/
- http://www.procurementforhousing.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.mytenders.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051536. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051536.json.