---
title: "DVSA contact centre additional capacity - Call Surges"
ocid: "ocds-h6vhtk-05159b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05159b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05159b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05159b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2026-06-18"
---

# DVSA contact centre additional capacity - Call Surges

Buyer: DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Planning  
OCID: ocds-h6vhtk-05159b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05159b.json)

## Summary

The Driver and Vehicle Standards Agency (DVSA), a public authority within central government, has updated its procurement process involving a planned contract for additional call centre capacity to handle surges in call volumes. This tender, titled "DVSA contact centre additional capacity - Call Surges," is currently in the planning stage, announced as of 18th June 2026. The procurement specifically seeks to ensure rapid scaling capabilities in call handling, a need that became evident during unforeseen demand spikes such as those experienced in the COVID-19 pandemic. The procurement's implementation is set for the United Kingdom, focusing on services within the call centre industry category, and outlines a planned contract period from 19th July 2027 to 18th July 2030, with potential for renewal until 18th July 2032.

This planned procurement presents substantial opportunities for businesses focusing on call centre operations, particularly those that can swiftly adapt to increased demand. The project, valued at £3.5 million with a gross projected investment of £4.2 million, is ideally suited for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) capable of providing scalable and responsive customer service solutions. Although this notice is a pipeline notice, making no guarantee of a resulting tender opportunity, proactive engagement and readiness to respond to future notices could position relevant businesses favourably for upcoming contracts.

## Notice

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057358-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Jun 2027 |
| Award date | Not specified |
| Contract period | 18 Jul 2027 - 18 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS5 0DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Jun 2026 at 07:10 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/057358-2026
- 16 May 2025 at 10:39 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/022141-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/057358-2026
  18th June 2026 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/022141-2025
  16th May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05159b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05159b.json.