---
title: "Software: Electronic Patient Record"
ocid: "ocds-h6vhtk-05185e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05185e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05185e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05185e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY HOSPITALS BRISTOL AND WESTON NHS FOUNDATION TRUST"
published: "2025-07-08"
---

# Software: Electronic Patient Record

Buyer: UNIVERSITY HOSPITALS BRISTOL AND WESTON NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-05185e

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## Summary

The University Hospitals Bristol and Weston NHS Foundation Trust has completed a procurement process for the renewal of its Electronic Patient Record (EPR) system, directly awarding the contract to SYSTEM C HEALTHCARE LIMITED. The procurement process, under the legal framework of the Procurement Act 2023, cited technical reasons for a direct award, ensuring continued alignment with the organisation's digital health strategy and operational needs. SYSTEM C HEALTHCARE LIMITED has been entrusted to supply the medical software package and development services, starting from 18th June 2025 until 18th June 2029. This procurement, conducted in the services category, was driven by the necessity to maintain integration within the existing IT framework, thereby preventing technical difficulties that might arise from switching suppliers, particularly at the Trust's Bristol location.

This tender offers substantial opportunities for businesses specialising in healthcare IT services, medical software development, and complementary technological solutions to align with long-term digital healthcare strategies. Companies capable of providing scalable, integrated healthcare systems and maintaining seamless patient data flows, while enhancing operational efficiencies, are well-suited to compete for such contracts. Such businesses can leverage their expertise to not only support critical healthcare infrastructures but also drive further digital transformation in the public health sector, positioning themselves strategically within the market and enhancing their growth potential.

## Notice

The Trust would like to proceed with the renewal of contract for our Electronic Patient Record (EPR) solution to ensure continuity of service and to align contractual terms and timelines with the broader group-wide digital health strategy. The EPR system is a mission-critical component of our clinical and operational infrastructure, underpinning patient care, data integrity, and regulatory compliance. Given the complexity, scale, and risk associated with replacing such a deeply integrated solution; a renewal represents the most prudent and strategic course of action at this time. The justification for this award is that change of solution shall result in a difference or incompatibility that would result in disproportionate technical difficulties in operation or maintenance. This award shall ensure that the future alignment supports our commitment to integrated care delivery, operational efficiency, and a unified approach to digital transformation across the Bristol Hospital Group.

### Procurement Information

Single supplier - technical reasons The Authority considers that there is an absence of competition for technical reasons for this contract and only this supplier is capable of meeting the Authority's needs for the next four years and therefore is permitted to make the award under Schedule 5(6) of the Procurement Act 2023 (PA23). Due to the circumstances set out below, the Authority also considers that also, or in the alternative, the exemption at Schedule 5(7) PA23 would apply as the services being procured are a replacement for the current IT system provided by this supplier where a change in supplier would result in incompatibility with the existing systems and this difference would result in disproportionate technical difficulties in operation. This supplier is the incumbent supplier for the Authority under three contracts which are due to expire; but the supplier is also the incumbent supplier for North Bristol Trust (NBT) under a ten year agreement which cannot be terminated in the short term. UHBW and NBT are in the process of moving to a managed group structure. This will mean shared executive and operational services with shared senior management and personnel. For the following reasons the leadership of both Trusts are satisfied it is vital to maintain a shared system for the term: seamless patient care and data sharing; integrated workflows; cost Efficiencies; regulatory and compliance alignment; improved staff efficiency; scalability and futureproofing; single managed services; strategi c alignment; and effective referral management. Disproportionate technical difficulties would arise from not having the same EPR including but not limited to: fragmented patient data- gaps in medical history if records incomplete; no real time access to patient information via a unified view; manual transfer of patient information between each EPR, adding significant cost and causing delays in diagnosis and treatment; repeat administrative tasks on both EPR's; increased costs - maintaining two systems, support, training, environments, integrations from all suppliers providing EPR's. Interfaces for data exchange can be expensive, complex and would require suppliers working together on common interface protocols; higher risk of errors; clinicians may struggle to reconcile conflicting information from different systems; staff will be required to learn different systems can create inconsistencies as to how patient care is documented. Separate systems make it harder to achieve a fully integrated care pathway - reducing efficiencies and driving up costs. The Authority intends to align both contract opportunities so that they can be re-procured in due course as a single contract opportunity.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038314-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 May 2025 |
| Contract period | 18 Jun 2025 - 18 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,388,992 |
| Contracts value | £1,388,992 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY HOSPITALS BRISTOL AND WESTON NHS FOUNDATION TRUST |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 3NU |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Central |
| Westminster constituency | Bristol Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYSTEM C HEALTHCARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48180000 - Medical software package
- 72212180 - Medical software development services

## Release History

- 8 Jul 2025 at 14:31 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/038314-2025
- 2 Jun 2025 at 10:58 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/029106-2025
- 20 May 2025 at 10:30 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/023116-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/038314-2025
  8th July 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/029106-2025
  2nd June 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/023116-2025
  20th May 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.systemc.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.uhbw.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05185e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05185e.json.